Renee Collins
Las Vegas,NV
Summary
Motivated and determined customer service professional with 10+ years experience. Exceptional ability to master processes quickly, multi-task, and finish assignments in a timely manner. Excellent listener who can build rapport with customers. Effective team player with great interpersonal skills.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Call center representative
Customer Service ADA Support PSI LLC
Las Vegas, NV
01.2019 - 01.2023
- That handled 60+ calls per day
- Scheduled 40+ clients per day/ set up accounts for customers
- Trained team of 10 to provide excellent customer service in a professional and friendly manner
- Replied to customer emails and phone inquiries to answer questions/concerns
- Credit application liaison between accounting department and customer
- Prepared weekly reports, paid in/out records, inventory records and credit receipts
- Received, accounted for, and stocked all merchandise
- Processed weekly payroll
- Made sure all payroll documents were completed in timely manner
- Oversee store front operation/managed all aspects of day-to-day operations as site manager
Call Center Agent Support
See’s Candies
Carson, CA
01.2015 - 01.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained user account data by initiating account access and establishing in database.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Customer Service Sales Manager
Hickory Farms
Lakewood, CA
01.2010 - 01.2014
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Call Center Customer Service Representative
See’s Candies
Carson, CA
01.2014
- Resolved concerns with products or services to help with retention and drive sales.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Caregiver In Home Supportive Services
Long Beach, CA
01.2005 - 01.2010
Warehouse See’s Candies
Carson, CA
01.2004
- Organized items on racks, shelves and bins to maintain established order.
- Created shipping labels to complete daily order processing.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Reviewed orders to verify products met specifications.
- Loaded merchandise into specific packages suited for product dimensions.
- Conducted regular inventory checks to track and account for products properly.
- Picked and packed order items.
Education
General Education Development Certificate Gardena -
Gardena Senior High School
Gardena, CA 01.2010 - 06.2010
Human Services/ English
Long Beach City College
Long Beach, CA 06.2012 - 06.2016
Skills
Call center operations
Training development aptitude
International sales support
Documentation and reporting
Written and oral communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Call center representative
Customer Service ADA Support PSI LLC
01.2019 - 01.2023
Call Center Agent Support
See’s Candies
01.2015 - 01.2019
Call Center Customer Service Representative
See’s Candies
01.2014
Human Services/ English
Long Beach City College
06.2012 - 06.2016
General Education Development Certificate Gardena -
Gardena Senior High School
01.2010 - 06.2010
Customer Service Sales Manager
Hickory Farms
01.2010 - 01.2014
Caregiver In Home Supportive Services
01.2005 - 01.2010
Warehouse See’s Candies
01.2004