Renee Davis
Hilliard,OH
Summary
Detail-oriented customer service and administrative professional with over 20 years of experience in customer relations, team supervision, and office operations. Expertise in resolving complex issues, processing sensitive information, and ensuring compliance with regulations. Proven leadership and problem-solving skills with a focus on effective communication and multitasking in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Motor Vehicle Customer Service Clerk
Ohio Bureau of Motor Vehicles (BMV)
Hilliard, OH
07.2018 - Current
- Assisted customers with vehicle registrations, driver's license applications, and state identification processing to ensure timely and accurate service.
- Provided accurate information regarding Ohio driving and vehicle laws while addressing customer questions and concerns.
- Processed financial transactions, including payments and refunds, ensuring accuracy and accountability to uphold customer trust.
- Captured identification photographs, verified documentation, and ensured compliance with Ohio state regulations.
- Maintained organized records and collaborated with team members to streamline daily operations and enhance service delivery.
Remote Customer Service Fraud Specialist II
Fiserv
Columbus, OH
10.2015 - 08.2018
- Researched and responded to fraudulent and non-fraudulent transaction inquiries through telephone, email, and fax.
- Provided customer and client support, facilitating communication and resolving issues between financial institutions and assigned customers.
- Utilized computer systems and internal resources to investigate transactions and provide effective solutions.
- Processed daily refunds and chargebacks through various ATM and credit card processing platforms.
- Followed established procedures and guidelines to resolve customer concerns accurately and efficiently.
Remote Patient Access & Correspondence Supervisor
Medco / Express Scripts
Columbus, Ohio
08.2000 - 10.2015
- Provided exceptional customer service to patients, pharmacies, and physicians regarding prescription orders, refills, benefit eligibility, and medication status.
- Supervised research and correspondence operations while ensuring timely and accurate processing of requests.
- Managed requests for the release, copying, and retrieval of medical records in accordance with applicable laws and regulations.
- Processed pharmacy claims and applied appropriate overrides to prevent interruptions in patient therapy and support medication safety.
- Collaborated with internal departments to resolve outstanding issues and ensure timely order processing and delivery.
- Demonstrated leadership, problem-solving, and organizational skills while managing multiple responsibilities in a fast-paced healthcare environment.
Education
Certified Pharmacy Technician - Pharmaceutical Technician
Columbus State Community College
Columbus , OH 08.2012 - 08.2012
Brookhaven High School
Columbus , OHSkills
- Customer Service & Client Relations
- Financial Transactions & Refund Processing
- Data Entry & Record Management
- Administrative & Office Support
- Microsoft Office & Computer Proficiency
- Problem-Solving & Conflict Resolution
- Written & Verbal Communication
- Healthcare & Pharmacy Administration
- Time Management & Multitasking
- Flexibility, Adaptability & Reliability
- Pharmacy administration
- Medical Records Management
Timeline
Motor Vehicle Customer Service Clerk
Ohio Bureau of Motor Vehicles (BMV)
07.2018 - Current
Remote Customer Service Fraud Specialist II
Fiserv
10.2015 - 08.2018
Certified Pharmacy Technician - Pharmaceutical Technician
Columbus State Community College
08.2012 - 08.2012
Remote Patient Access & Correspondence Supervisor
Medco / Express Scripts
08.2000 - 10.2015
Brookhaven High School