Renee Flores
San Antonio,United States
Overview
12
12
years of professional experience
Work History
General Manager
First Watch
San Antonio, TX
06.2017 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Server
Snooze AM Eatery
San Antonio, TX
05.2016 - 06.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server Trainer
Magnolia Pancake Haus
San Antonio, TX
01.2011 - 05.2016
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
Education
Bachelor Of Applied Science - Criminal Justice
Kaplan University
Davenport, IASkills
- Records Organization and Management
- Business Leadership
- Problem Anticipation and Resolution
Timeline
General Manager
First Watch
06.2017 - Current
Server
Snooze AM Eatery
05.2016 - 06.2017
Server Trainer
Magnolia Pancake Haus
01.2011 - 05.2016
Bachelor Of Applied Science - Criminal Justice
Kaplan University