Renee Gosson
Fall River,MA
Summary
Adaptable professional with a strong background in customer service and house management. Known for exceptional complaint and team collaboration, ensuring a welcoming atmosphere and positive client experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Dunkin Dounts
Fall River, MA
05.2020 - 08.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selections and inquiries, enhancing overall satisfaction.
- Maintained cleanliness and organization of service area to ensure compliance with health standards.
- Worked well with team members to improve service speed during peak hours.
- Trained new employees on operational procedures and customer service best practices.
- Resolved customer complaints promptly, fostering positive experiences and loyalty.
- Monitored inventory levels, assisting in stock replenishment to meet customer demand.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
House Manager for a Sober House
Norma Jean Shovelton
Providence, RI
09.2018 - 05.2019
- Managed household operations, ensuring smooth day-to-day functionality and efficiency.
- Conducted a weekly mandatory meeting to coordinated schedules and appointments for clients for accountability.
- Oversaw maintenance and repair tasks, informed the owner of the program, so she can have maintenance completes work in timely manner
- Monitored budgets for household expenses, ensuring adherence to financial goals.
- Set boundaries for new clients on household rules and consequences when not met.
- Developed and implemented organizational systems for household inventory and supplies.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for all clients.
- Overlooked daily and nightly breathalyzers and weekly urines.
Education
Certificate - Substance Abuse Counslering
Bristol Community College
Fall River05-2026
GED -
Bristol Community College
Fall River, MA02-1995
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
- Product knowledge
- Customer focus
- POS system operation
Timeline
Customer Service Cashier
Dunkin Dounts
05.2020 - 08.2021
House Manager for a Sober House
Norma Jean Shovelton
09.2018 - 05.2019
Certificate - Substance Abuse Counslering
Bristol Community College
GED -
Bristol Community College