RENEE GREENWAY
Altus
Summary
Dynamic professional with extensive experience in medical billing and customer service at Dr. Theodore London's Office. Proven ability to enhance client satisfaction through effective communication and meticulous attention to detail. Skilled in insurance verification and appointment scheduling, consistently achieving timely processing of claims and fostering positive patient relationships.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Assistant
Self-employed
Altus
03.2016 - Current
- Delivered administrative and clerical support to enhance operational efficiency of small business
- Addressed billing and account inquiries from clients via phone and email to ensure prompt resolution
- Assisted with payment follow-ups using clear, respectful written communication
- Organized records and client files to facilitate easy access and retrieval
Insurance Billing Clerk
Dr. Theodore London
Bullhead City
01.2014 - 02.2016
- Processed medical billing claims for insurance reimbursement efficiently.
- Verified insurance coverage and benefits, facilitating accurate billing and reducing discrepancies.
- Maintained accurate billing records and updated patient accounts regularly.
- Collected and managed patient account payments to ensure timely processing.
- Monitored past due accounts, pursuing collections on outstanding invoices to minimize revenue loss.
- Explained post-delivery balances and assisted with payment plan arrangements
- Served as a point of contact for patients regarding billing and insurance questions
- Coordinated scheduling of surgical and labor appointments for patients.
Bookkeeper/Customer Service Representative
Walgreens
Bullhead City
11.1999 - 01.2014
- Maintained accurate financial records by managing accounts payable and receivable, contributing to overall financial integrity.
- Processed payroll and employment data efficiently to guarantee timely staff compensation, enhancing employee satisfaction.
- Supported comprehensive reporting and analysis by recording financial transactions accurately.
- Tracked inventory effectively to optimize stock levels and minimize discrepancies, supporting operational efficiency.
Education
GED -
Ventura Adult & Continuing Education
Ventura, CAMedical Office Assistant -
Watterson College
Oxnard, CASkills
- Medical billing
- Insurance verification
- Electronic health records
- Appointment scheduling
- Data entry
- Customer service
- Attention to detail
- Problem solving
- Team collaboration
- Effective communication
- Conflict resolution
Certification
Work Ready Oklahoma Soft Skills Certificate
Timeline
Office Assistant
Self-employed
03.2016 - Current
Insurance Billing Clerk
Dr. Theodore London
01.2014 - 02.2016
Bookkeeper/Customer Service Representative
Walgreens
11.1999 - 01.2014
GED -
Ventura Adult & Continuing Education
Medical Office Assistant -
Watterson College