Renee Hanks
Frederick,OK
Summary
Results-driven professional with a solid foundation in providing clerical and operational support in busy office environments. Possesses a strong work ethic and the ability to manage daily tasks effectively with minimal oversight. Outstanding customer service and proactive problem-solving skills. Committed to maintaining a positive and professional workplace atmosphere.
Overview
22
22
years of professional experience
Work History
Patient Care Representative
Integris/Jackson County Medical Clinic
Altus, OK
12.2016 - Current
- Efficiently managed appointment scheduling amidst high call volumes while maintaining professionalism.
- Accurately verified insurance eligibility and documented demographic information in electronic records.
- Clearly communicated emergency situations to clinical staff during scheduling processes.
- Maintained data integrity by completing necessary referrals in electronic systems accurately.
- Swiftly directed pharmacy messages to the correct staff members for timely responses.
- Employed dual identifiers to confirm patient identities, ensuring record accuracy.
- Organized workflow management to prioritize patient needs effectively.
Veterinary Technician/assistant
Meadow Vista Veterinary Clinic
Meadow Vista, CA
10.2013 - 10.2016
- Monitored patients' conditions and ensured safety during procedures.
- Prepared patients for surgery and dental treatments, enhancing overall care.
- Collected lab specimens for timely analysis and diagnosis.
- Educated clients on proper animal care practices and post-operative instructions.
- Maintained accurate pharmacy records, including controlled substances and anesthesia logs.
- Implemented safe restraining techniques to minimize stress during examinations.
- Managed inventory effectively to ensure availability of necessary medical supplies.
- Documented medical records meticulously to support ongoing patient care.
Front Office Receptionist
Wakefield Hearing Center
Grand Forks, ND
08.2009 - 12.2010
- Delivered high-quality administrative support, managing multi-line phone systems and scheduling patients.
- Coordinated hearing aid repairs, overseeing both incoming and outgoing processes.
- Managed battery orders and essential supplies to ensure operational efficiency.
- Maintained daily mail services by organizing incoming and outgoing packages via USPS, FedEx, UPS.
- Facilitated electronic and hard copy fax transmissions for effective communication.
- Ordered and distributed office supplies while adhering strictly to established budget constraints.
Patient Service Coordinator
Integris Family Care
Altus, OK
05.2004 - 11.2008
- Promptly answered calls, ensuring timely message delivery for busy family practice.
- Demonstrated strong interpersonal skills in all patient communications.
- Identified patients using two unique identifiers to ensure accuracy.
- Gathered essential details for appointment scheduling and initiated new medical records for patients.
- Took concise messages from pharmacies and hospital personnel, directing them to correct providers.
- Accurately entered patient information into Allscripts and IDX systems for record-keeping.
Education
Associate of Science - Veterinary Technology
Carrington College California
Sacramento, CAHigh School Diploma -
Altus High School
Altus, OKSkills
- Administrative support skills
- Microsoft Office applications
- Effective phone communication
- Written and verbal communication
- Organizational workflow management
- Electronic medical records proficiency
- Knowledge of medical terminology
- Patient scheduling and registration
- Compliance with HIPAA standards
- Verification of insurance claims
Timeline
Patient Care Representative
Integris/Jackson County Medical Clinic
12.2016 - Current
Veterinary Technician/assistant
Meadow Vista Veterinary Clinic
10.2013 - 10.2016
Front Office Receptionist
Wakefield Hearing Center
08.2009 - 12.2010
Patient Service Coordinator
Integris Family Care
05.2004 - 11.2008
Associate of Science - Veterinary Technology
Carrington College California
High School Diploma -
Altus High School