Renee Hansen
Jackson,CA
Summary
Flexible hard worker ready to learn and contribute to team success. Attentive Patient Service Representative who is dedicated, has good customer service skills and a positive attitude. Detailed team player with strengths in communications and multitasking.
Overview
26
26
years of professional experience
Work History
Patient Service Representative
Sutter Medical Foundation Women's Health
Jackson , CA
07.2005 - Current
- Assisted with the completion of medical forms and records.
- Verified insurance information, collected payments, and scheduled appointments.
- Provided customer service by answering patient questions and addressing concerns.
- Greeted patients upon arrival and directed them to the appropriate area.
Patient Billing Representative
Sutter Amador Hospital
Jackson, CA
07.1998 - 07.2005
- Provided customer service by answering patient questions and addressing concerns.
- Assisted with insurance questions, payment options.
- Assisted patient with finical assistance programs.
- Verified insurance information, collected payments.
- Reviewed patient billing accounts and tracked outstanding payments.
- Processed credit card and check payments for patient bills.
- Resolved customer inquiries regarding billing disputes or discrepancies.
Education
High School Diploma -
Amador High School
Sutter Creek, CA06-1985
Skills
- Payment Collection
- Patient Intake
- Medical Insurance
- Scheduling Appointments
- Customer Service
- Insurance Verification
- Medical Terminology Knowledge
- Appointment Confirmation
- Appointment Scheduling
- Medical Billing
- Eligibility Determination
- Payment posting
- Financial Counseling
- HIPAA Compliance
Timeline
Patient Service Representative
Sutter Medical Foundation Women's Health
07.2005 - Current
Patient Billing Representative
Sutter Amador Hospital
07.1998 - 07.2005
High School Diploma -
Amador High School
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