Renee Ivy

My responsibilities include enrolling patients in the Copay Assistance Program, connecting them with an ambassador, and directing them to the appropriate department for further assistance.

• Collaborate with a team to contact individuals randomly and invite them to participate in focus groups or complete surveys
• Conduct phone surveys with participants when assignments are available, ensuring accurate and detailed data collection
• Utilize effective communication skills to engage participants and encourage their involvement in research activities
• Maintain confidentiality and professionalism throughout interactions with potential focus group members and survey respondents

• Process P21 and P22 documents efficiently and accurately
• Verify the correctness of chart information to ensure data integrity
• Correct charts with incorrect members and locate the correct member’s chart to maintain accurate records

• Managed after-hour messages for multiple companies, ensuring timely and accurate message delivery
• Assisted with scheduling appointments as needed, providing support to maintain efficient operations