RENEE JONES

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Write and Renew commercial policies Work one on one with Clients

Take and apply payments

Issue endorsements

Worked with Applied Epic Software

• Maintained inventories for all inner office supply needs, new hires, and manager's meetings, maintain phone systems through our online portal and hard-line setup, schedule flights and hotels for upper management, printed and mailed all payments for off-site entities generated from invoices and in-house expense reports, ordered business cards, kept up with office supply stock, and maintained inventory, assisted with marketing booklets for the development team, worked with regional managers and vendors to ensure correct and timely payments, setup and entered vendor and invoice information to insure correct payment amounts and submission addresses, notarized documents needed for projects in development

• Take initial claims information
• Set up appraisals
• Worked with body shops to ensure vehicle repairs
• Issue payments to the named insured, claimants & body shops, Assist named insured with policy discussions, recorded statements, repair procedures for the insured vehicle
• Contact claimants and their insurance company to determine liability of a claim and resolve any claim issues

• Assisted manager in all aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Demonstrated adaptability by quickly mastering new software applications for various tasks.
• Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.

• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.