Jacqueline "Renee" Jones
Greenville,NC
Summary
Proven CPhT with a track record of excellence at ECU Health Medical Center, enhancing patient care through meticulous attention to detail and outstanding customer service. Spearheaded process improvements, significantly increasing efficiency and satisfaction. Skilled in troubleshooting and relationship building, adept at fostering collaboration across healthcare teams.
Overview
26
26
years of professional experience
1
1
Certification
Work History
OPAT Technician, CPhT.
ECU Health Medical Center
07.2021 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various IV Antibiotic issues.
- Actively participated in continuous learning (CE) initiatives to stay updated on emerging Antibiotic trends and advancements.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Liaised with home health and home infusion companies, skilled nursing facilities, HD units and ECU Helaht Infusion Centers to optimize IV Antibiotic infusion therapies and compliance.
Medication Reconciliation Technician, CPhT.
ECU Health Medical Center
09.2007 - 07.2021
- Provided ongoing support for continuous process improvement initiatives related to medication reconciliation practices within the organization.
- Maintained strict confidentiality of patient information according to relevant privacy regulations such as HIPAA requirements.
- Ensured regulatory compliance by adhering to established guidelines for medication reconciliation procedures and documentation.
- Educated patients on important aspects of their medications such as administration techniques or storage considerations while reinforcing adherence to therapy.
- Recognized for outstanding attention to detail, ensuring accuracy and completeness of medication lists while minimizing discrepancies between different sources of information.
- Strengthened communication between patients, pharmacists, and healthcare providers through regular updates on medication changes and adjustments.
- Demonstrated proficiency in utilizing various software programs commonly used in pharmacies for effective data management and analysis.
- Contributed to a positive patient experience by addressing questions and concerns about medications in a compassionate manner.
- Utilized clinical knowledge to identify potential drug interactions or contraindications during the reconciliation process, ensuring optimal patient outcomes.
- Remained up-to-date on the latest best practices and guidelines related to medication reconciliation through ongoing professional development opportunities.
- Reduced medication errors by collaborating closely with healthcare teams to ensure proper medication reconciliation.
- Assisted in the development of training materials for new Medication Reconciliation Technicians, fostering a knowledgeable workforce within the organization.
Pharmacy Technician, CPhT.
ECU Health Medical Center
03.1999 - 09.2007
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Education
GED -
Pitt Community College
Winterville, NC02-1992
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting - Adept at thinking outside the box
- Documentation and reporting
- Deadline oriented
- Relationship building
Certification
Certified Pharmacy Technician since March 31, 2006
Timeline
OPAT Technician, CPhT.
ECU Health Medical Center
07.2021 - Current
Medication Reconciliation Technician, CPhT.
ECU Health Medical Center
09.2007 - 07.2021
Pharmacy Technician, CPhT.
ECU Health Medical Center
03.1999 - 09.2007
GED -
Pitt Community College
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