Renee Jones
Everett
Summary
I have over 5 years of experience in retail management as sales, safety and retail management as well as 8+ years of administration and customer service. I am a self-starter and can work without effort as a team or individual. I believe in holding myself accountable and striving to be the best version of myself as well as professional and compassionate about my job and team members.
Overview
9
9
years of professional experience
Work History
Cashier/customer service
Winco foods
10.2025 - Current
- Enhanced customer satisfaction through effective engagement and problem resolution.
- Resolved high-stress situations with dissatisfied customers, fostering a positive experience through professionalism.
- Maintained calmness during busy periods, ensuring smooth cashier operations.
- Processed cash transactions with accuracy, including EBT, debit, gift card, and WIC payments.
- Rang up customer orders accurately on two-isle checkstand, maintaining organized workspace to enhance transaction flow.
- Memorized product codes to streamline checkout process and reduce wait times.
Warehouse Lead
Temco logistics
06.2023 - 11.2023
- Organized inbound and outbound records of customer property to ensure accurate tracking.
- Scanned, stored, and routed inbound units efficiently with warehouse team.
- Verified manifests for next-day delivery routes to ensure accuracy.
- Generated weekly inventory reports to provide visibility on stock levels.
- Developed an Excel file to monitor non-shipped units monthly in digital format.
- Built parts totes and managed inventory of emergency parts.
- Scheduled pickups for haul-away units to optimize logistics.
- Signed off on scanned bills of lading and filed them accordingly.
Warehouse employee
Impact Merchandise
04.2022 - 04.2023
- Created standard bill of lading for freight shipments.
- Provided timely shipment status updates to enhance customer satisfaction.
- Operated various equipment to pull overstock pallets efficiently.
- Weighed and maneuvered pallets using forklift and pallet jacks.
- Utilized order picker to fulfill and complete customer orders.
- Oversaw inventory system to streamline shipment preparation and receiving processes.
- Coordinated inventory allocation for 40+ customers during tourism season, leading a team of 6.
- Completed year-end document filing and maintained office supply inventory.
Shift Lead / Store and Range Lead
Tractor Supply Co and Norpoint Shooting Center
12.2019 - 07.2021
- Transitioned from part-time to full-time within two months and promoted to team lead within three months.
- Oversaw store operations during manager's absence, maintaining service standards and team coordination.
- Managed customer inquiries and complaints professionally and efficiently.
- Resolved conflicts among customers, employees, and vendors swiftly.
- Addressed customer online orders, concerns, and feedback promptly.
- Assisted with training new employees to ensure operational readiness.
- Created deposits at closing and led team in store cleanup to ensure readiness for opening crew.
- Collaborated with freight and recovery teams to maintain inventory standards.
Store Sales Lead (manager)
Norpoint Shooting Center
08.2017 - 10.2019
- Trained as range manager, led team of 10 to deliver exceptional customer service.
- Rapidly advanced from shipping and receiving to sales lead within two months.
- Maintained inventory of firearms and ammunition for accurate stock management.
- Filled in for office manager during absences, managed filing and payroll tasks.
- Audited federal forms while maintaining compliance database for regulatory accuracy.
- Collaborated directly with ATF on audits, ensuring compliance with regulations.
Education
Law Enforcement and Business Management
Everett Community College
Everett, WASkills
- Computer literacy
- Customer Service
- Team coordination
- Record keeping
- Inventory
- Organization
- Basic math skills
- Integrity
- Safety awareness
- Compliance knowledge
- Empathy
- Reliability
- Cash management
- Inventory management
- Point of sale operation
- Customer engagement
- Problem resolution
- Conflict resolution
- Team leadership
- Effective communication
- Attention to detail
- Time management
- Customer assistance
- Customer satisfaction
- Patience and empathy
References
- Teri Sittauer - 425.418.8474
- Kevin Bunce - 559.269.7943
- Chad Anderson - 425.248.3704
Timeline
Cashier/customer service
Winco foods
10.2025 - Current
Warehouse Lead
Temco logistics
06.2023 - 11.2023
Warehouse employee
Impact Merchandise
04.2022 - 04.2023
Shift Lead / Store and Range Lead
Tractor Supply Co and Norpoint Shooting Center
12.2019 - 07.2021
Store Sales Lead (manager)
Norpoint Shooting Center
08.2017 - 10.2019
Law Enforcement and Business Management
Everett Community College