Renee Leagan
Princeton,North Carolina
Summary
Skilled Medical Office professional offering 8 years of experience cultivating seamless office operations. Also a hardworking medical administrative professional that offers great people skills, organized file management and deep understanding of patient protections. I also enhance office operations by staying on top of patient and staff needs. Plenty of experience with electronic recordkeeping and insurance documentation. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
8
8
years of professional experience
Work History
MEDICAL OFFICE ADMINISTRATIVE ASSISTANT
UNCPN
Smithfield, NC
11.2015 - Current
- Received and route messages and documents, such as laboratory results, to appropriate staff
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Assisted with ordering office supplies as needed while adhering to budgetary guidelines.
- Greeted patients and visitors in a friendly, professional manner.
- Performed various clerical and administrative functions, such as ordering and maintaining inventory of supplies
- Answered telephones and directed calls to appropriate staff
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled appointments for patients via phone and in person.
Education
Associate of Applied Science - Medical Office Administration
Johnston Community College
Smithfield, NC05.2021
Bachelor of Arts - Elementary Education
The College of Saint Rose
Albany, NY05-1990
Skills
- Ordering Office Supplies and Reconciling Invoices
- Multitasking and Organization; Attention to Detail
- Collecting Co-Pays; Patient Relations
- Teamwork Collaboration, Development and Leadership
- Phone and Email Etiquette
- Insurance Verification and Patient Eligibility Requirements
- Medical Records Maintenance
- Appointment Scheduling and Scheduling Management
- OSHA and HIPAA Compliance
- Multi-Line Telephone Management
- Patient Referrals and Transcription
- Emergency Procedures
- Positive Attitude
- EMR Software
- Mail Distribution
- Active Listening
- Dependable and Responsible
- Interpersonal Communication
Personal Information
Title: MEDICAL OFFICE ASSISTANT
References
References available upon request.
Timeline
MEDICAL OFFICE ADMINISTRATIVE ASSISTANT
UNCPN
11.2015 - Current
Associate of Applied Science - Medical Office Administration
Johnston Community College
Bachelor of Arts - Elementary Education
The College of Saint Rose
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