Renee Miller
S OGDEN,UT
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
30
30
years of professional experience
Work History
Retail Store Manager
Petco Animal Supplies Inc.
03.2007 - 08.2024
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Trained other store managers for the district.
Retail Store Manager
Linens N' Things
07.1999 - 03.2007
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Retail Store Manager
OfficeMax
08.1994 - 07.1999
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Skills
- Focus and Follow-Through
- Coaching and Mentoring
- Profit and Loss Control
- Retail Operations
- Administrative Management
- Special Assignments
- Complaint Resolution
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Hiring and Training
- Sales Leadership
- Retail Employee Training
- Safety Awareness
- Retail Effectiveness
- Personnel Scheduling
- Customer Relations
Timeline
Retail Store Manager
Petco Animal Supplies Inc.
03.2007 - 08.2024
Retail Store Manager
Linens N' Things
07.1999 - 03.2007
Retail Store Manager
OfficeMax
08.1994 - 07.1999
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