Renee Montano
San Diego,CA
Summary
Dynamic server with exceptional customer service skills, honed at Crown City Grill & More, where I consistently exceeded sales targets through suggestive selling and fostered strong guest relationships. Adept at maintaining cleanliness standards and collaborating with team members to enhance dining experiences, ensuring a welcoming atmosphere for all patrons.
Overview
29
29
years of professional experience
Work History
Server
Acapulco Restaurant
San Jacinto, CA
03.2009 - 2013
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Crown City Grill & More
San Diego, CA
02.2004 - 07.2008
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Chart House Restaurant
Idyllwild, CA
09.1979 - 1991
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Managed inventory of dining supplies to prevent shortages during service.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Education
General Studies
Hemet High School
Hemet, CA10.1982
Skills
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Supply restocking
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Point of sale operation
- Dining area maintenance
- Allergy awareness
- Beverage preparation
- Inventory management
- Tableside etiquette
- Food sales and promotion
Licensed Esthetician (2001)
Licensed since 2001
Timeline
Server
Acapulco Restaurant
03.2009 - 2013
Server
Crown City Grill & More
02.2004 - 07.2008
Server
Chart House Restaurant
09.1979 - 1991
General Studies
Hemet High School