Renee Moore
Moreno Valley,CA
Summary
Adept at navigating high-stress situations, I excelled as a Customer Service Representative at Xerox Company, enhancing customer loyalty through empathetic complaint resolution. My proficiency in Microsoft Excel and expertise in measuring customer satisfaction have consistently contributed to positive outcomes, showcasing my blend of technical and interpersonal skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Xerox Company
06.1996 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Carson High School
Carson, CASkills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
Certification
- Various Copier Training and Certificate
Timeline
Customer Service Representative
Xerox Company
06.1996 - 04.2024
High School Diploma -
Carson High School
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