Renee Mozal
Grand Blanc,MI
Summary
Dynamic professional with leadership experience at Starbucks, adept at enhancing team efficiency and ensuring customer satisfaction. Proven skills in active listening and crisis intervention from roles at The Listening Ear and the Child Advocacy Center. Committed to fostering positive environments and achieving excellence through effective communication and organizational abilities.
Overview
9
9
years of professional experience
Work History
Supervisor
Starbucks
09.2018 - Current
- Manage the team and deploy people in positions that maximize efficiency.
- Cash management.
- Ensure customer satisfaction by following operational standards, as well as demonstrating flexibility with beverage customizations.
- Train new baristas how to build beverages to standard, work a drive thru, and enter orders on a cash register.
Intern
Child Advocacy Center of Lapeer County
05.2019 - 08.2019
- Observed the forensic interview process, crisis counseling sessions, and attended sentencing court.
- Further developed intervention skills through interactions with children prior to their interview and conducting follow-up calls with the parents.
- Participated in community projects such as traffic safety assemblies and fundraisers for victims of abuse.
Crisis Counselor
The Listening Ear
09.2016 - 03.2017
- Used a complex phone system when answering calls from those in crisis.
- Learned and practiced intervention skills, such as safety checking and active listening.
Education
Bachelor of Science - Psychology
Michigan State University
East Lansing, MI05-2019
Skills
- Active Listening
- Leadership/Management
- Interpersonal Communication
- Organizational: Record Keeping, Scheduling, Meeting Deadlines
- Task Delegation
- Customer Service
Timeline
Intern
Child Advocacy Center of Lapeer County
05.2019 - 08.2019
Supervisor
Starbucks
09.2018 - Current
Crisis Counselor
The Listening Ear
09.2016 - 03.2017
Bachelor of Science - Psychology
Michigan State University
Similar Profiles
Devon PattersonDevon Patterson
Barista Trainer at StarbucksBarista Trainer at Starbucks
Tyler BurgartTyler Burgart
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Jazmine ArnoldJazmine Arnold
Barista at StarbucksBarista at Starbucks
Taylor ArcandTaylor Arcand
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Madison MorrowMadison Morrow
Teacher, Grade 1 at Swartz Creek Community SchoolsTeacher, Grade 1 at Swartz Creek Community Schools