Renee Pasillas
Buffalo Grove,IL
Summary
Enthusiastic and reliable individual with over 2 years of experience in customer service. Has acquired problem-solving skills and knowledge in handling stressful situations. Successful at managing multiple tasks with a positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
04.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods and kept drive thru wait times to a maximum of 45 seconds.
- Managed approximately 90 orders per day coming from the cafe, drive thru and mobiles/deliveries.
Customer Service Associate
Walgreens
07.2022 - 08.2022
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
- Attended approximately 90 customers at checkout per day.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Streamlined communication with clients for improved service experiences and increased loyalty.
Team Member
Party City Corporation
06.2021 - 06.2022
- Assisted customers with inquiries over the phone and in person providing exceptional service, resulting in positive feedback from shoppers.
- Completed around 20+ balloon orders per day.
- Organized and recovered shelves, put away returns and cleaned up messes to maintain high standards throughout sales floor.
- Fulfilled customers' special requests for merchandise and delivery times.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Education
High school diploma -
Buffalo Grove High School
Buffalo Grove, IL05.2022
Skills
- Customer Service
- Interpersonal Skills
- Active Listening
- Telephone Etiquette
- Computer Proficiency
- 50 Wpm Typing Speed
- Multitasking Abilities
- Conflict Resolution
Certification
Driver's License, 12/2023, 07/2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
04.2023 - Current
Customer Service Associate
Walgreens
07.2022 - 08.2022
Team Member
Party City Corporation
06.2021 - 06.2022
High school diploma -
Buffalo Grove High School
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