RENEE SCHNEIDER
Westminster
Summary
Dynamic professional communicator with a proven ability to engage diverse customers and clients, driving exceptional satisfaction levels. Expertise in persuasive communication, active listening, and objection handling ensures effective interactions and relationship building. Collaborative team player dedicated to achieving results while seamlessly adapting to shifting priorities. Recognized for reliability, goal orientation, and efficiency in time management, consistently meeting and exceeding targets.
Overview
20
20
years of professional experience
Work History
Telemarketer
Page Hub Inc.
Costa Mesa, CA
06.2025 - Current
- Executed outbound calls to generate leads and promote services.
- Developed persuasive scripts to improve customer engagement and response rates.
- Trained new team members on effective communication techniques and sales strategies.
- Maintained accurate records of customer interactions in CRM software for follow-up actions.
- Analyzed call data to identify trends and adjust approaches for improved outcomes.
- Followed up with customers to solicit further sales.
- Provided information about available products and services, membership details, and purchase advantages.
- Opened new accounts and documented personal, demographic, and payment information in system.
Shipping & Receiving Technician
Dura Plastics
Beaumont, CA
12.2020 - 05.2025
- Streamlined receiving processes, improving inventory accuracy and reducing order delays.
- Coordinated with logistics teams to optimize shipping schedules and ensure timely deliveries.
- Operated barcode scanners and inventory systems to track and process orders.
- Prepared and staged shipments, verifying accuracy against purchase orders.
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Managed incoming shipments by verifying product quantities and inspecting for damage.
- Trained new staff on safety protocols and proper handling of shipping and receiving tasks.
- Aided in minimizing losses due to theft or damages by enforcing strict security measures throughout the facility.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Assistant
K&K; Renovating Services
Cherry Valley, CA
10.2019 - 05.2023
- Assisted with supply ordering, material handling, and scheduling to support project timelines.
- Maintained organized records of deliveries, ensuring materials were available for ongoing jobs.
- Assisted in client consultations, gathering requirements to tailor renovation solutions effectively.
- Supported project coordination by managing schedules and ensuring timely communication among team members.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
Assistant Manager
DKNY Outlet
Cabazon, CA
09.2005 - 06.2017
- Oversaw inventory management, including stock counts, replenishment, and loss prevention.
- Supervised shipping/receiving operations, ensuring merchandise was processed accurately and efficiently.
- Trained and supported employees in daily operations, fostering a high-performing team environment.
- Trained and mentored staff on sales techniques and product knowledge to enhance team efficiency.
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Lead Behavioral Health Technician
House of Hope
Palm Springs, CA
04.2011 - 07.2012
- Supervised daily operations of behavioral health unit, ensuring compliance with safety and treatment protocols.
- Trained and mentored junior technicians on patient care techniques and behavioral management strategies.
- Developed individualized care plans in collaboration with multidisciplinary teams to enhance patient outcomes.
- Conducted regular assessments of patient progress, adjusting interventions based on observed behaviors and feedback.
- Facilitated group therapy sessions, fostering communication skills and social interaction among participants.
- Monitored medication administration processes, ensuring accuracy and adherence to prescribed treatments.
- Developed strong rapport with clients, establishing trust and encouraging open dialogue about their experiences and challenges.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
Education
GED -
Pomona Unified School District Adult & Career Education
Pomona, CA01.1995
Skills
- Shipping & Receiving Operations
- Inventory Control & Accuracy
- Logistics & Scheduling Coordination
- Order Processing & Documentation
- Barcode Scanning & Warehouse Systems
- Team Collaboration & Communication
- Customer service
- Inbound and outbound calls
- Complaint resolution
- Attention to detail
- Results-driven
- Relationship building
- Self-motivated and independent
- Shipping and receiving
- Time management
- Preventive Maintenance
- Safety management
- Exceptional organization
- Active listening
- Conflict de-escalation
- Documentation skills
Timeline
Telemarketer
Page Hub Inc.
06.2025 - Current
Shipping & Receiving Technician
Dura Plastics
12.2020 - 05.2025
Assistant
K&K; Renovating Services
10.2019 - 05.2023
Lead Behavioral Health Technician
House of Hope
04.2011 - 07.2012
Assistant Manager
DKNY Outlet
09.2005 - 06.2017
GED -
Pomona Unified School District Adult & Career Education