Innovative and adaptable individual with a versatile background in customer service. Strong technical writing and team collaboration skills leverage effective communication to improve service quality and problem resolution.
Overview
2
2
years of professional experience
Work History
Barista
Caribou Coffee
Hermantown, MN
11.2023 - Current
Provided excellent customer service by responding to inquiries quickly and professionally.
Prepared and served a variety of beverages according to customer preferences.
Hostess & Server Support
Outback Steakhouse
Hermantown, MN
06.2025 - 08.2025
Managed reservation system to optimize table turnover and guest flow.
Greeted and seated guests promptly to ensure a welcoming atmosphere.
Demonstrated strong interpersonal skills when interacting with customers.
Education
Bachelor of Science - Biomedical Engineering
University of Minnesota
Minneapolis, MN
05-2029
High School Diploma -
Hermantown High School
Hermantown, MN
05-2025
Skills
Customer service
Technical writing
Team collaboration
Problem solving
Leadership
Research
Microsoft Word
Organization
Affiliations
Society of Women Engineers - University of Minnesota Twin Cities
Laboratory Techniques & Technical Writings
Identifying Compounds & Acids by Titration
Mitochondrial DNA analysis using Gel Electrophoresis
Analysis of Road Deicers using Dissolution of Compound Calorimetry