Renee Solano
Summary
Detail-oriented professional with experience in logistics, customer service, administrative support, and childcare. Manages fast-paced environments while demonstrating strong communication, organization, and problem-solving skills. Collaborates effectively with teams, addresses customer inquiries, and supports daily operations. Holds an Associate of Arts in Counseling Psychology and a minor in Business Administration Sociology, applying strong interpersonal skills to enhance workplace interactions.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Amazon Air Ramp Associate
Amazon
San Bernardino
2025.10 - Current
- Collaborated with colleagues to streamline workflow and enhance service delivery.
- Communicated with team members to resolve concerns swiftly and maintain operational flow.
- Managed simultaneously loading, unloading, and operational tasks while maintaining safety and accuracy standards.
- Handled incoming calls from customers regarding orders or other inquiries.
- Trained new associates on operations, policies, and procedures to ensure smooth onboarding.
Apartment Receptionist
The Kingsley Luxury Apartments
Rialto
2024.10 - 2025.10
- Maintained front desk area, creating welcoming environment for visitors and staff.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Resolved customer inquiries and complaints, enhancing satisfaction through prompt solutions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Developed and maintained a filing system for essential documents, improving office organization.
Child Care Provider
Self Employed
Hesperia
2023.05 - 2024.08
- Monitored behavior, resolved conflicts, and facilitated positive peer interactions.
- Utilized principles of development and behavioral psychology to adapt positive interactions and age appropriate learning skills.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Implemented discipline strategies while ensuring the safety of all students.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Education
Associate of Arts - Counseling Psychology
Victor Valley College
Victorville, CA 2024.08 - 2026.06
Skills
- Logistics Coordination
- Cargo handling
- Data Management
- Effective communication
- Customer service
- Phone Etiquette
- Cross Functional Collaboration
- Conflict resolution
- Patient evaluation
Timeline
Amazon Air Ramp Associate
Amazon
2025.10 - Current
Apartment Receptionist
The Kingsley Luxury Apartments
2024.10 - 2025.10
Associate of Arts - Counseling Psychology
Victor Valley College
2024.08 - 2026.06
Child Care Provider
Self Employed
2023.05 - 2024.08