Summary
Overview
Work History
Education
Skills
References
Timeline
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Renee Stocker

Gahanna,OH

Summary

Dynamic Sales Operations Analyst with a proven track record at PPG Industries Inc., excelling in pricing strategy and data visualization. Expert in contract compliance and problem-solving, I developed standardized procedures that enhanced efficiency and accuracy, driving significant improvements in sales reporting and customer satisfaction. Strong collaborator committed to operational excellence.

Overview

14
14
years of professional experience

Work History

Sales Operations Analyst

PPG Industries Inc.
Strongsville, OH
11.2021 - Current
  • Designed and implemented a standardized procedure and request form to streamline customer catalog additions and removals across all Collision/Commercial Distributor Network accounts, improving process consistency and efficiency.
  • Investigated and resolved pricing discrepancies by analyzing complex contract structures, ensuring accuracy and compliance with negotiated customer agreements. Assist Tax team in obtaining resale and exemption tax certificates for CDN accounts and distributors who service those accounts.
  • Executed annual contract-based price adjustments, performing accurate uploads to Oracle with correct effective dates to maintain seamless pricing integrity.
  • Collaborated with the Tax team to secure resale and exemption certificates for CDN accounts and distributor partners, supporting compliance and minimizing audit risks.
  • Developed customized, actionable reports using advanced reporting tools to meet the evolving needs of sales teams and customers.
  • Proactively updated pricing for vendor-stocked and non-stocked products ahead of vendor price changes, ensuring distributors receive timely and accurate new pricing.
  • Managed and maintained pricing data in CPQt for Commercial Direct CDN accounts, ensuring precision and contract alignment.

Customer Service Representative

PPG Industries Inc.
Strongsville, OH
07.2020 - 11.2021
  • Delivered prompt, professional responses to distributor inquiries about products, services, and company information, ensuring a high-quality customer experience.
  • Resolved billing, payment, and order discrepancies with a solutions-focused approach, maintaining exceptional service standards in a dynamic environment.
  • Managed timely replacements for damaged or missing products, minimizing distributor downtime, and maintaining strong customer relationships.
  • Consistently met or exceeded service-level guidelines for call handling, while promoting best practices to improve team efficiency and productivity.
  • Collaborated closely with team members to enhance the overall customer experience, driving high customer satisfaction and exceeding team performance goals.
  • Cross-trained and provided backup support for other customer service representatives, ensuring seamless service coverage.

Accounting Clerk

PPG Industries Inc.
Delaware, OH
07.2017 - 07.2020
  • Processed invoices and financial documents with accuracy and timeliness, consistently supporting management goals for reliable financial operations.
  • Performed monthly account reconciliations tailored to account manager requirements, ensuring precision and transparency in financial records.
  • Administered monthly Meet Competition rebates for distributors, proactively resolving rebate-related issues to maintain strong partner relationships.
  • Oversaw Buying Agreement pre-bates with a focus on accuracy and timely processing to support contractual obligations.
  • Participated in system testing and validation during the migration from Tandem software to Oracle, ensuring a smooth transition and system integrity.
  • Managed customer correspondence and inquiries related to invoicing and rebates, delivering professional, responsive service to resolve issues effectively.
  • Developed and implemented a process for collecting and tracking tax exemption certificates for all U.S. Automotive Refinish customers, improving compliance and record-keeping.

Customer Service Representative

Matthews Paint (Div. of PPG Industries Inc.)
Delaware, OH
07.2011 - 07.2017
  • Provided responsive, professional support to customers, including delivering technical guidance on correct product use in the field.
  • Followed up proactively on resolved issues to reinforce exacting standards of customer satisfaction and build lasting relationships.
  • Trained new team members on company operations, policies, and procedures, ensuring consistent service quality and smooth onboarding.
  • Collaborated effectively with colleagues to enhance the overall customer service experience and consistently exceed team performance goals.
  • Processed customer orders, including complex make-to-order products, while driving efficiency and promoting operational best practices.
  • Delivered a superior customer experience by promptly addressing concerns, demonstrating empathy, and resolving issues with a solutions-focused approach.
  • Cross-trained and provided backup support for other customer service representatives to maintain seamless service coverage.
  • Maintained and updated customer service processes as needed, ensuring accuracy and relevance in procedures year over year.

Education

Forensic Accounting

Franklin University
Columbus, OH

Skills

Records Retention

Pricing Analysis

Rebate Validation

Data Visualization (Power BI, Oracle BI)

Sales Reporting & Analytics

Revenue Operations (RevOps)

Excel (Advanced Functions, Pivot Tables)

SQL (for querying sales data)

Project Management

Business Intelligence Tools

Data Cleansing & Validation

Contract & Pricing Support

Cross-functional Collaboration with Governance

References

References available upon request.

Timeline

Sales Operations Analyst

PPG Industries Inc.
11.2021 - Current

Customer Service Representative

PPG Industries Inc.
07.2020 - 11.2021

Accounting Clerk

PPG Industries Inc.
07.2017 - 07.2020

Customer Service Representative

Matthews Paint (Div. of PPG Industries Inc.)
07.2011 - 07.2017

Forensic Accounting

Franklin University

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