Renee Upshaw
Salinas,CA
Summary
Compassionate and highly organized Front Desk Receptionist & Supervisor with over 20 years of experience serving as the first point of contact in fast-paced, high-volume environments. Proven ability to warmly greet clients, manage multi-line phone systems, schedule appointments, coordinate communication between staff and clients, and maintain accurate records with professionalism and discretion. Known for a calm, upbeat demeanor, strong problem-solving skills, and dedication to exceptional customer care.
Overview
22
22
years of professional experience
Work History
Supervisor
Jane's Answering Service
12.2001 - 01.2024
- Serve as primary front-line contact for clients, answering and returning a high volume of calls and messages with professionalism, empathy, and efficiency
- Warmly greet callers, actively listen to concerns, and direct inquiries to the appropriate parties for timely resolution
- Schedule appointments, follow-ups, and urgent calls while maintaining accuracy and attention to detail
- Act as a communication liaison between clients, management, and service teams to ensure seamless information flow
- Notify appropriate staff of arrivals, messages, emergencies, and priority requests
- Maintain accurate call logs, client records, and documentation with strict confidentiality
- Collect, verify, and input client information into database systems with high accuracy
- Operate switchboard and route calls to correct departments in a fast-paced environment
- Train and mentor team members on customer service standards, phone etiquette, and procedures
- Develop training materials to improve service consistency and client satisfaction
- Resolve customer issues and complaints promptly while maintaining a calm and compassionate approach
- Support daily office operations, administrative tasks, and workflow organization
Education
Associate of Science - Criminal Justice
Heald College
CA05-2013
High School Diploma -
Exeter Union High School
Exeter, CA06-1996
Skills
- Front Desk Operations
- Multi-Line Phone Systems
- High-Volume Call Handling (100–450/day)
- Appointment Scheduling
- Confidential Records Management
- Customer Service Excellence
- Team Collaboration
- Training & Development
- Administrative Support
- Data Entry
- Microsoft Office
- Time Management
Timeline
Supervisor
Jane's Answering Service
12.2001 - 01.2024
Associate of Science - Criminal Justice
Heald College
High School Diploma -
Exeter Union High School