Renee Wallerstedt
Doyline,LA
Summary
Accomplished Table Games Floor Supervisor with a proven track record at Ballys Shreveport, enhancing customer experiences and ensuring compliance with gaming regulations. Demonstrates exceptional leadership and surveillance monitoring skills, significantly improving dealer proficiency and game security. Known for multitasking abilities and reliability, fostering a professional gaming environment and boosting customer satisfaction.
Proven track record in maintaining game integrity and ensuring compliance with regulations. Demonstrated ability in fostering teamwork and resolving conflicts efficiently.
Overview
23
23
years of professional experience
Work History
Table Games Floor Supervisor
Ballys Shreveport
03.2021 - Current
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
Assistant Manager
Ellis Home and Garden
08.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
Table Games Floor Supervisor
Horseshoe Casino & Hotel
11.2017 - 01.2019
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
- Oversaw area games to maintain security and compliance.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
Dual Rate Table Games Supervisor
Eldorado Casino
02.2008 - 11.2016
- Implemented targeted marketing initiatives aimed at attracting high-value players to the casino, resulting in increased revenues and repeat business.
- Conducted thorough audits of table games inventory, ensuring accurate counts and minimizing financial discrepancies.
- Improved game pace and player satisfaction by implementing new strategies for dealing procedures and table management techniques.
- Maximized profitability with effective table game supervision, adhering to casino policies and procedures.
Table Games Dealer
Hollywood Casino
12.2001 - 11.2008
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Education
Associate of Applied Science - Veterinary Science
Colby Community College
Colby, KS05-1991
Skills
- Exceptional leadership
- Gaming regulations
- Customer Service
- Multitasking Abilities
- Reliability
- Employee Supervision
- Greeting guests
- Surveillance monitoring
Timeline
Table Games Floor Supervisor
Ballys Shreveport
03.2021 - Current
Table Games Floor Supervisor
Horseshoe Casino & Hotel
11.2017 - 01.2019
Assistant Manager
Ellis Home and Garden
08.2017 - Current
Dual Rate Table Games Supervisor
Eldorado Casino
02.2008 - 11.2016
Table Games Dealer
Hollywood Casino
12.2001 - 11.2008
Associate of Applied Science - Veterinary Science
Colby Community College
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