RENEE WARE
Willard
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with a high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Ensemble Health Partners
Willard
10.2024 - Current
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Verified demographics and insurance information to register patients in computer system.
- Managed incoming calls and addressed patient inquiries effectively.
- Provided assistance with answering questions related to billing processes or assisting customers with payment plans.
- Maintained accurate patient records in the electronic health system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Supported front desk operations by greeting patients and visitors warmly.
- Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
General Merchandise Clerk
Meijer
Troy
11.2017 - 06.2024
- Stocked shelves with merchandise to ensure availability for customers.
- Assisted customers in locating products and providing product information.
- Maintained cleanliness and organization of the sales floor and stockroom.
- Operated cash registers and processed customer transactions efficiently.
- Collaborated with team members to achieve store presentation standards.
- Assisted management team with special projects such as creating visual merchandising displays or reorganizing shelving units.
- Built rapport with customers through friendly conversation and high-quality service.
Front Desk Receptionist
Motel Sleepers Inc
Willard
03.1999 - 05.2011
- Greeted guests warmly and ensured a positive first impression.
- Coordinated check-ins and check-outs efficiently for all guests.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed phone calls and directed inquiries to appropriate departments.
- Assisted with guest requests, providing timely and helpful solutions.
- Maintained accurate records of reservations and guest information.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions and processed payments securely.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Education
Willard High School
Willard, OHSkills
- Patient registration
- Insurance verification
- Electronic health records
- Payment processing
- HIPAA compliance
- Healthcare customer service
- Accurate data entry
- Attention to detail
Certification
- Certified Revenue Cycle Representative
Timeline
Patient Access Specialist
Ensemble Health Partners
10.2024 - Current
General Merchandise Clerk
Meijer
11.2017 - 06.2024
Front Desk Receptionist
Motel Sleepers Inc
03.1999 - 05.2011
Willard High School