Reneece Pennant
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Sales Associate
Forever 21
Jacksonville, FL
02.2015 - 06.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
Convergys
Jacksonville, FL
08.2015 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
State Farm
Jacksonville, FL
05.2018 - 01.2020
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
Ups Store
Las Vegas, NV
04.2021 - 07.2022
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Data Entry Clerk
Quality Forensic Solutions
Jacksonville, FL
09.2022 - 04.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
High School Diploma -
Atlantic Coast High School
Jacksonville, FL06.2015
Skills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
- Independent worker
- Customer Service-Oriented
- Document processing
- Strong Problem Solver
- Professional and mature
- Document Preparation
Timeline
Data Entry Clerk
Quality Forensic Solutions
09.2022 - 04.2024
Sales Associate
Ups Store
04.2021 - 07.2022
Customer Service Representative
State Farm
05.2018 - 01.2020
Customer Service Representative
Convergys
08.2015 - 05.2018
Sales Associate
Forever 21
02.2015 - 06.2015
High School Diploma -
Atlantic Coast High School