Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

RENEISHA VERNON

Rochester,New York

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

MAXIMUS
Remote
08.2022 - Current
  • Conducted phone-based processing of health care coverage applications involving tasks such as creating tax households, evaluating household income, interpreting Marketplace decisions regarding eligibility determination, and assisting with enrollment in suitable health plans.

TECHNICAL SUPPORT AGENT

SPECTRUM
Queens, NY
04.2019 - 05.2020
  • Ensured prompt and efficient support for customers, resolving their issues with accuracy.

SALES ASSOCIATE CONNOISSEUR

COOKIES DEPARTMENT STORE
Brooklyn, NY
02.2018 - 01.2019
  • Assisted customers with store navigation, sales completion, and returns processing.

CUSTOMER SERVICE REPRESENTATIVE

CALL VISTA
Rochester, NY
01.2017 - 09.2017
  • Researched, diagnosed, and troubleshooted to identify solutions for resolving customer issues.

CUSTOMER SUPPORT SPECIALIST

XEROX CORPORATION
Rochester, NY
06.2015 - 10.2016
  • Delivered exemplary customer service by promptly addressing questions regarding policies and procedures.

Education

Associate Degree in Science -

Medgar Evers College
Brooklyn, NY
01.2022

High School -

Brooklyn Community Arts & Media High School
Brooklyn, NY
06.2012

Skills

  • Logical & Critical Thinking
  • Effective Communicator
  • Able to Work Independently
  • Proficient in Microsoft Word and Excel
  • Dedicated Team Player
  • Professionalism and Strong Work Ethic
  • Willingness to learn and Adaptability
  • Attention to Details

References

References available upon request.

Timeline

CUSTOMER SERVICE REPRESENTATIVE

MAXIMUS
08.2022 - Current

TECHNICAL SUPPORT AGENT

SPECTRUM
04.2019 - 05.2020

SALES ASSOCIATE CONNOISSEUR

COOKIES DEPARTMENT STORE
02.2018 - 01.2019

CUSTOMER SERVICE REPRESENTATIVE

CALL VISTA
01.2017 - 09.2017

CUSTOMER SUPPORT SPECIALIST

XEROX CORPORATION
06.2015 - 10.2016

Associate Degree in Science -

Medgar Evers College

High School -

Brooklyn Community Arts & Media High School

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RENEISHA VERNON