Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reneka Clark

Humble,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience
6043
6043
years of post-secondary education

Work History

Customer Service Representative

Alorica
Humble, USA
11.2024 - Current
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
  • Resolved customer inquiries, complaints, and issues providing insightful solutions.
  • Answered inbound calls to greet and assist customers with various needs and questions.
  • Built strong knowledge of product line to assist customers in selecting products.
  • Initiate Prior Authorization for members to providers.
  • Making inbound calls to Pharmacies assisting members with refills overrides.
  • Contacting providers for questions regarding members RX's.
  • Handling bills as far as insurance coverage deductible MAX TROOP.
  • Placing medication on auto refill and auto renewal.
  • Filling medication.
  • Taking payments for mail orders.
  • Updating address contact information issuing id cards out to members.
  • Locating nearby cvs pharmacies for members.
  • Handling coverage determination.

Customer Service Representative

Internal Revenue Service
Memphis, USA
02.2017 - 09.2024
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
  • Resolved customer inquiries, complaints, and issues providing insightful solutions.
  • Answered inbound calls to greet and assist customers with various needs and questions.
  • Built strong knowledge of product line to assist customers in selecting products.
  • Handling payments updating account routing information for payments.
  • Gave status of refunds.
  • Garnished wages personal and business account.
  • Payment arrangements.

Education

Bachelor - Human Resources Management

Strayer University
Memphis, TX

Diploma - Pharmacy Technician

Remington College
Memphis, TN

High School Diploma - Mathematics

Hillcrest High
Memphis, TN

Skills

  • Customer Service
  • Inbound call management
  • Call center operations
  • Data management
  • Database management
  • Multi tasking
  • Product knowledge
  • Conflict resolution
  • Account management
  • Cross selling products
  • Contacting member within time limit
  • Time management
  • Data entry

Timeline

Customer Service Representative

Alorica
11.2024 - Current

Customer Service Representative

Internal Revenue Service
02.2017 - 09.2024

Bachelor - Human Resources Management

Strayer University

Diploma - Pharmacy Technician

Remington College

High School Diploma - Mathematics

Hillcrest High
Reneka Clark