Renelyn Bangert
Lakewood,WA
Summary
Results-driven and adaptable professional with a proactive mindset and a proven ability to learn quickly in fast-paced environments. Strong work ethic complemented by exceptional communication skills fosters collaboration within dynamic teams to achieve organizational objectives. Committed to delivering outstanding customer service while effectively managing multiple tasks and prioritizing time-sensitive responsibilities. Passionate about creating positive and memorable experiences for every customer, ensuring satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Pacific Aviation
04.2025 - 08.2025
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
- Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
- Provided assistance during emergency situations following established protocols to ensure passenger safety.
- Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
- Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
Asst. Waitress
Norwegian Cruise Line
04.2024 - 06.2024
- Greeted customers and escorted them to their seats.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Assisted waiters in taking orders from customers.
- Delivered food to table and promptly addressed additional requests or corrected issues.
- Checked with patrons occasionally to ask about satisfaction with meal, refill beverages and remove dishes when finished.
Dining Service/Host
Disney Cruise Lines
04.2022 - 03.2023
- Worked with cross-functional teams to achieve goals.
- Greeted and welcomed guests upon arrival to ensure a positive dining experience.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Built positive relationships with other front-of-house and kitchen staff.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Inspected dining and serving areas for cleanliness and proper setup.
- Took beverage orders and served drinks during peak meal times.
- Assisted in training new employees on proper service techniques and etiquette.
Asst. Waitress
MSC Cruises
06.2018 - 09.2021
- Worked effectively in team environments to make the workplace more productive.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Prepared tables for meals, including setting up items such as linens, silverware and glassware.
- Cleaned tables and chairs to prepare dining area for next customers.
- Filled condiments and napkin containers during slack periods.
- Assisted waiters in taking orders from customers.
- Delivered food orders quickly and accurately to diners' tables when ready from kitchen staff.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Hotel And Restaurant Management
Hercor College
Philippines03-2010
Skills
- Approachable demeanor
- Customer service
- Effective communication
- Work ethic
- Attention to detail
- Team coordination
- Time management
- Hardworking
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Active listening
- Customer complaint resolution
- Conflict resolution
- Complaint handling
- Microsoft office suite proficiency
- Payment processing
- Inbound customer service
- Upselling
- Assertiveness
- Customer focus
Timeline
Customer Service Agent
Pacific Aviation
04.2025 - 08.2025
Asst. Waitress
Norwegian Cruise Line
04.2024 - 06.2024
Dining Service/Host
Disney Cruise Lines
04.2022 - 03.2023
Asst. Waitress
MSC Cruises
06.2018 - 09.2021
Bachelor of Science - Hotel And Restaurant Management
Hercor College
References
References available upon request.
Education and Training
other
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