Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Renia Rogers
Winchester,TN
Work Preference
Summary
Organized and proactive professional with a strong background in front desk operations and team leadership. Known for exceptional attention to detail and effective communication, ready to support improved patient management and office efficiency.
Overview
12
12
years of professional experience
Work History
Receptionist
Highpoint Health Physician Services
Winchester,TN
08.2021 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated communication between patients and healthcare providers to enhance care delivery.
- Maintained accurate patient records and ensured confidentiality in compliance with HIPAA regulations.
- Utilized electronic health record (EHR) systems for data entry and retrieval of patient information.
- Processed insurance verifications and managed billing inquiries to streamline payment processes.
- Assisted in training new staff on front desk procedures and office protocols to improve team efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Office Manager
T. Scott Holder, MD
Winchester,TN
08.2017 - 02.2020
- Oversaw daily office operations, ensuring efficient workflow and adherence to procedures.
- Managed scheduling and coordinated appointments for patient consultations and follow-ups.
- Developed and implemented administrative processes to enhance office efficiency.
- Organized office resources, optimizing inventory management for medical supplies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw billing processes, ensuring compliance with healthcare regulations and payer requirements.
- Implemented process improvements, reducing claim denial rates and enhancing revenue cycle efficiency.
Team Lead
Southern Tennessee Regional Health System
Winchester,TN
05.2014 - 07.2017
- Led cross-functional teams to enhance patient care and operational efficiency.
- Developed and implemented training programs for staff, improving service delivery.
- Analyzed workflow processes to identify areas for improvement and streamline operations.
- Facilitated communication between departments to ensure cohesive patient management strategies.
- Oversaw compliance with health regulations, ensuring adherence to quality standards.
- Mentored junior team members, fostering professional development and skill enhancement.
Education
Associate of Science - Business
Motlow State Community College
Tullahoma, TNSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Scheduling
- Office administration
- Mail handling
- Multi-line telephone operation
- Professional demeanor
- Calendar management
- Typing speed
- Service-oriented mindset
- Tech-Savvy
- Security awareness
- Front desk operations
- Phone etiquette
- PC proficient
- Meticulous and organized
- Attention to detail
- Punctual and reliable
- Payment processing
- Billing and invoicing
- Conflict resolution
- Documentation
Timeline
Receptionist
Highpoint Health Physician Services
08.2021 - Current
Office Manager
T. Scott Holder, MD
08.2017 - 02.2020
Team Lead
Southern Tennessee Regional Health System
05.2014 - 07.2017
Associate of Science - Business
Motlow State Community College