Renita Jelks
Jackson,TN
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Certified Pharmacy Technician
Accredo Health
Memphis, TN
06.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- entering prescription and insurance or billing information into patient profiles.
Cashier
Sam's Club
Jackson, TN
11.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Certified Pharmacy Technician
Walgreens
Jackson, TN
09.2008 - 11.2020
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Child Care
Jackson State Community College
Jackson, TNSkills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Team Collaboration
- Filling Prescriptions
- Pharmaceutical Calculations
- Workflow Optimization
- Patient confidentiality
- Insurance Verification
- Pharmacy Law Compliance
- Answering customer questions
- Processing payments
- Prescription Filling
Timeline
Certified Pharmacy Technician
Accredo Health
06.2021 - Current
Cashier
Sam's Club
11.2020 - 06.2021
Certified Pharmacy Technician
Walgreens
09.2008 - 11.2020
Child Care
Jackson State Community College