Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
Rennetta Christian

Rennetta Christian

Lithonia,GA

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan, and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations, and inventory management. Dedicated, well-organized, highly communicative, and detail-oriented. Driven and proficient in support and creative capacities, dedicated to fostering organizational success.

Overview

10
10
years of professional experience

Work History

Order Fulfillment Associate

The Home Depot
04.2024 - Current
  • Demonstrated record-breaking precision, earning supervisor and peer acclaim within first 30 days
  • Leads decisively, refining procedures, boosting departmental productivity by 50%.
  • Delivered exceptional service, reaching 98% satisfaction rate through effective inquiry resolution.

Training & Leadership Mentor / Customer Support Agent

ADT Remote
11.2021 - 04.2024
  • Enhanced new hire training programs, leading to 80% increase in overall team performance metrics
  • Collaborated with management to refine training processes, achieving 90% success rate in self-directed learning initiatives
  • Provided exceptional level 1 technical support, resolving 95% of issues across various communication channels.

Store Customer Support

Walmart
12.2019 - 10.2021
  • Exemplified outstanding customer service, maintaining satisfaction ratings above 90%
  • Managed over 50 customer inquiries daily, contributing to significant 55% increase in Net Promoter Scores
  • Interacted with average of 70 customers daily, pivotal in achieving 60% growth in sales revenue.

Administrative Student Assistant

The University of the Virgin Islands
10.2014 - 11.2019
  • Enhanced user engagement by 75% by effectively curating newsletter and social media content
  • Maintained strict confidentiality in all interactions, providing outstanding service to stakeholders
  • Improved operational procedures and coordinated campus events, resulting in 30% increase in efficiency and 25% rise in attendance.

Education

Bachelor of Arts - Applied Studies

University of Massachusetts Global, Irvine, California
05.2022

Skills

  • Customer Service
  • Friendly and Courteous
  • Excellent Communication
  • Teamwork and Collaboration
  • Relationship Building
  • Detail Oriented
  • Verbal and written communication
  • Complex Problem-Solving
  • Time Management
  • Team Leadership
  • Strategic Planning
  • Technology and Computer Skills

Certification

Human Resource Associate, HRCI

Accomplishments

Achievements: Perfect attendance at ADT in 2023 and 2022, stellar customer surveys, and positive new-hire training feedback.

Walmart: Achievements: Commended for outstanding service, diligence, and perfect attendance during Covid-19.

The University of the Virgin Islands: Achievements: First named "Student Employee of the Year" and founding student member for the University's inaugural Sexual
Assault Task Force (2015).

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Order Fulfillment Associate - The Home Depot
04.2024 - Current
Training & Leadership Mentor / Customer Support Agent - ADT Remote
11.2021 - 04.2024
Store Customer Support - Walmart
12.2019 - 10.2021
Administrative Student Assistant - The University of the Virgin Islands
10.2014 - 11.2019
University of Massachusetts Global - Bachelor of Arts, Applied Studies

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Rennetta Christian