Renzo Carrillo
Summary
Motivated business professional with extensive experience in customer service, sales, project management and administrative tasks. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy along with excellent communication skills.
Overview
9
9
years of professional experience
Work History
Barista Shift Supervisor
Stone Ground Coffee
11.2023 - Current
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Assistant Manager, Warehouse Logistics
Most Electric Inc.
02.2023 - 09.2023
- Collaborated with warehouse teams to optimize loading schedules, ensuring seamless integration of backhaul operations into overall logistics workflow.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Optimized warehouse space utilization by collaborating with logistics teams on efficient material handling practices.
- Conducted regular performance evaluations for team members, providing constructive feedback and identifying areas for growth opportunities.
Restaurant Waiter
Sakura Bana
06.2015 - 07.2022
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Answered customers' questions, recommended items, and recorded order information
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Education
BBA - Finance
Jackson State University
Jackson, MS12.2022
Associate of Arts - Business Administration
Holmes Community College
Ridgeland, MS05.2019
High School Diploma -
Ridgeland High School
Ridgeland, MS05.2017
Skills
- Customer Service
- Multitasking and Organization
- Critical Thinking
- Computer Proficiency
- Data Entry
- Personal Finance
- Time Management
- Warehouse Logistics Operations
- Logistics Analysis
- Shipping and Receiving Operations
Timeline
Barista Shift Supervisor
Stone Ground Coffee
11.2023 - Current
Assistant Manager, Warehouse Logistics
Most Electric Inc.
02.2023 - 09.2023
Restaurant Waiter
Sakura Bana
06.2015 - 07.2022
BBA - Finance
Jackson State University
Associate of Arts - Business Administration
Holmes Community College
High School Diploma -
Ridgeland High School
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