Renzo Sanandres
Lakeland,FL
Summary
Results-driven Sales Associate with extensive experience in customer relationship management and automotive product knowledge. Skilled in transaction processing and inventory management, consistently achieving sales targets while ensuring exceptional customer satisfaction and engagement.
Overview
2
2
Languages
22
22
years of professional experience
Work History
Sales Associate
Regal Chevrolet
Lakeland , FL
07.2023 - Current
- Guided customers in selecting vehicles by providing detailed product information.
- Conducted test drives to show vehicle features and performance.
- Processed customer transactions accurately and efficiently at point of sale.
- Addressed customer inquiries and resolved issues to enhance overall satisfaction.
- Resolved customer complaints professionally by listening and providing solutions. in a professional manner.
- Collaborated with team members to develop effective promotional sales strategies.
- Managed inventory and kept vehicle displays organized and attractive.
- Maintained knowledge of automotive trends and competitor offerings effectively.
- Participated in training sessions to enhance product knowledge and sales techniques.
Sales Associate
Dyer Chevrolet
Lake Wales, Florida
03.2019 - 06.2023
- Assisted customers with vehicle selection and provided product information.
- Conducted test drives to demonstrate vehicle features and performance.
- Managed inventory and ensured vehicle displays were organized and appealing.
- Collaborated with team members to develop promotional sales strategies.
- Processed customer transactions accurately and efficiently at point of sale.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Maintained knowledge of automotive trends and competitor offerings effectively.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Resolved customer complaints effectively by listening and providing solutions. in a professional manner.
- Provided information on store products and services through incoming calls. to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Attended weekly team meetings to review performance goals and objectives.
Sales
Dyer Chevrolet
Port Saint Lucia, Florida
02.2015 - 01.2019
- Conducted test drives to demonstrate vehicle features and performance.
- Assisted customers with vehicle selection and provided product information.
- Managed inventory and ensured vehicle displays were organized and appealing.
- Collaborated with team members to develop promotional sales strategies.
- Processed customer transactions accurately and efficiently at point of sale.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Branch Manager/financial
Washington Mutual Bank
Bronxville, New York
02.2005 - 02.2015
- Managed daily operations of branch to ensure efficient service delivery.
- Supervised staff training and performance evaluations to enhance team capabilities.
- Developed and implemented marketing strategies to attract new customers.
- Ensured compliance with banking regulations and internal policies.
- Cultivated relationships with clients to promote loyalty and retention.
- Coordinated financial services offerings to meet customer needs effectively.
- Analyzed branch performance data to identify areas for operational improvement.
- Facilitated regular team meetings to communicate goals and updates clearly.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Education
Bachelor of Arts - Business And Financial
Mercy College
Dobbs Ferry, NY05-1993
Skills
- Inventory management
- Customer relationship management
- Sales strategy development
- Transaction processing
- Automotive product knowledge
- Vehicle demonstration
Languages
English
Professional
Spanish
Professional
Accomplishments
- Mark for excellence
Affiliations
- Church, schools, soccer team
Timeline
Sales Associate
Regal Chevrolet
07.2023 - Current
Sales Associate
Dyer Chevrolet
03.2019 - 06.2023
Sales
Dyer Chevrolet
02.2015 - 01.2019
Branch Manager/financial
Washington Mutual Bank
02.2005 - 02.2015
Bachelor of Arts - Business And Financial
Mercy College