R'eona Crockett
Dallas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Hertz/Dollar/Thrifty Car Rental
8 2021 - 10.2021
- Responsible for assisting customers with reserving vehicles, answering questions, and providing information about rental policies and procedures.
- Responsible for processing rental agreements and collecting required documentation, such as driver’s licenses and credit card information.
- Responsible for promoting upgrades and additional services to customers, such as insurance or GPS navigation systems.
WAREHOUSE ASSOCIATE
Amazon Fulfillment Center
07.2020 - 11.2020
- Worked safely around moving machinery
- Prepared orders for shipment by systematically picking, packing, and labeling merchandise
- Performed inventory control, such as counting and stocking merchandise
- Entered quantity received against purchase order in computer system.
LEAD ASSOCIATE
Remington Park Casino
05.2019 - 09.2019
- Explain terms of service to customers
- Perform clerical duties such as filing, typing, operating switchboards, and routing mail and messages
- Distribute brochures, meal vouchers, and provide directions and other pertinent information about casino operations to clients.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Education
High School Diploma -
Duncan High School
Duncan, OKSkills
Problem-Solving
undefinedTimeline
WAREHOUSE ASSOCIATE
Amazon Fulfillment Center
07.2020 - 11.2020
LEAD ASSOCIATE
Remington Park Casino
05.2019 - 09.2019
CUSTOMER SERVICE REPRESENTATIVE
Hertz/Dollar/Thrifty Car Rental
8 2021 - 10.2021
High School Diploma -
Duncan High School
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