Reshma Sinanan

Walgreens

04.2014 - Current

Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Communicated directly with doctors offices via telephone, fax and email.
Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.