Reshonda Williams
St. Petersburg,FL
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative & Special Projects
Pinellas County School Transportation
08.2023 - Current
- Ensures compliance with cases Board policies, departmental established guidelines, service guarantees, and applicable federal laws and regulations
- Successfully performed nightly database transfers of 6,000+ records to ensure data integrity and synchronization between different databases
- Utilized ESQL (Embedded SQL) to write efficient and optimized database queries for data retrieval and manipulation
- Conducted regular backups and recovery procedures to ensure data protection and minimize downtime in case of system failures
Recruiting Manager
Vector Marketing
03.2022 - 07.2023
- Supported new hires in completing I-9s and background checks while reviewing correspondences for accuracy and completeness
- Prepared public presentation outlines and developed letter standards while replying to customer inquiries
- Maintained customer privacy and implemented sensitive data handling best practices when working with social security numbers and other personally identifiable information.
Concierge & Event Coordinator
First Service Residential - The Plaza Harbour Island
08.2022 - 04.2023
- Managed the accounting and reconciliation of a $20,000 annual social committee budget
- Created, collected, and distributed reports every quarter to be forwarded and approved by the upper management
- Identify gaps in internal procedures and processing methods and take the necessary corrective action
- Negotiate with vendors and report research findings to the chief manager for approval
- Resolve and follow up on all complaints and customer inquiries
Claims Adjuster Trainee
Progressive Insurance
11.2022 - 03.2023
- Responsible for reviewing the minutiae of 10 insurance claims daily
- Supervise and oversee contracted network providers to maintain the timely repair of damages, with an 80 % on time repair rate.
- Identify, accept, and reject claims applicable to city and state laws and appropriate case actions
Strategic Operations Manager
Village-Connect Inc
10.2021 - 06.2022
- This CRM database transfer involved importing and analyzing ten years of client data ; 2500 contact.
- Maintained control of and prepared designated reports using Salesforce and provided guidance and assistance on procedures, report requirements, deadlines, and related matters to ensure company vision and mission compliance, to increase client engagement by 30%
- Developed strategies to improve customer satisfaction and service. Monitored and analyzed customer feedback to identify areas of improvement
Baby Program Coordinator
Oakland Promise
08.2018 - 08.2021
- Managed customer relations daily by telephone, video call, or email to enroll and explain the benefits of our programs and eligibility criteria to internal and external customers supporting 100 contacts daily
- Provided advice and counsel, and instructed team members on technical and administrative matters, such as using Salesforce, Microsoft Office, Canva, Powtoons, and PayPal to track and distribute monthly payments
- Wrote and submitted a grant to the Oakland Fund for Children and Youth for 1 million dollars to be disbursed as $ 333,333 annually over three years
Education
Bachelor of Arts - Public and Nonprofit Administration
Grand Valley State University
Allendale, MI04.2019
Some College (No Degree) - Project Management Certification
University of San Diego Professional And Continuing Education
San Diego, CACertificate - Cyber Security
ISC2 (International Information System Security Certification Consortium)
ONLINE02.2024
Skills
- Customer Service
- Quality Assurance
- Report Preparation
- Payment Processing
- Customer Relationship Management
Certification
Adjuster All lines Adjuster 620, Florida, z123456, 01/14/2022
References
References available upon request.
Timeline
Call Center Representative & Special Projects
Pinellas County School Transportation
08.2023 - Current
Claims Adjuster Trainee
Progressive Insurance
11.2022 - 03.2023
Concierge & Event Coordinator
First Service Residential - The Plaza Harbour Island
08.2022 - 04.2023
Recruiting Manager
Vector Marketing
03.2022 - 07.2023
Strategic Operations Manager
Village-Connect Inc
10.2021 - 06.2022
Baby Program Coordinator
Oakland Promise
08.2018 - 08.2021
Bachelor of Arts - Public and Nonprofit Administration
Grand Valley State University
Some College (No Degree) - Project Management Certification
University of San Diego Professional And Continuing Education
Certificate - Cyber Security
ISC2 (International Information System Security Certification Consortium)
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