Reshonda Wilson
Chicago,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
24
24
years of professional experience
Work History
Office Manager
Jackson Hewitt
Chicago, IL
09.2018 - 10.2020
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
Supervior
Marshall's Furniture & Flooring
Chicago, IL
06.2016 - 11.2017
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
Home Health Aide
Help at Home Senior Care
Chicago, IL
09.2015 - 10.2016
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
Customer Service Manager
Walmart
Forest Park, IL
11.1996 - 04.2014
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
Education
High School Diploma -
Collins High School
Chicago06-1989
Skills
- Policy Development
- Expense Reporting
- Employee Supervision
- Inventory Control
- Order Management
- New Business Development
- Strategic account development
- KPI analysis
- Care plan assessment
- Behavioral Management
- Care Plan Management
- Meal Preparation
Timeline
Office Manager
Jackson Hewitt
09.2018 - 10.2020
Supervior
Marshall's Furniture & Flooring
06.2016 - 11.2017
Home Health Aide
Help at Home Senior Care
09.2015 - 10.2016
Customer Service Manager
Walmart
11.1996 - 04.2014
High School Diploma -
Collins High School