Deborah Zabayo
Louisville,KY
Summary
Dedicated customer service professional with a strong foundation in service delivery and proven multitasking abilities. Passionate about contributing to team success while maintaining high standards of service excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
L&N
11.2025 - 08.2026
- Resolved customer inquiries via phone, email, and chat to enhance overall satisfaction.
- Collaborated with team to streamline ticket resolution process, improving response times.
- Assisted in training new representatives on systems and customer service protocols.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record keeping.
Medical Interpreter
Kentucky Refugee Ministries
02.2024 - 01.2026
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Interpreted services to families during the process of scheduling initial visit and coordination of ongoing treatment.
Administrative Assistant
JCPS
01.2025 - 11.2025
- Supported administrative staff and team by aligning tasks with organizational goals.
- Provides ongoing communication and prioritizes work in order to meet deadlines.
- Monitors and utilizes a variety of online platforms, including but not limited to School Messenger, Google Docs, Teams, Excel, RingCentral, email, and more.
- Responded to incoming calls by answering, screening, and directing them to the appropriate personnel.
- Welcomed internal and external partners and volunteers, providing assistance by answering questions and addressing inquiries.
- Organizes and maintains confidential paper and online record systems as required.
- Organized and maintained confidential paper and online record systems.
- Supported the team by assisting with copying, faxing, scanning, filing, and mailing.
- Sorts and distributes incoming mail, as well as preparing outgoing mail and other correspondence. Responded to incoming mail and materials that do not require the attention of the supported manager(s)..
- Assists with student supervision in classrooms, the office, dismissal, and the cafeteria.
- Monitored school premises to ensure safety and security for students and staff throughout the day.
Medical Interpreter
Propio
10.2024 - 03.2025
- Assisted with communication between healthcare providers and patients through medical interpretation.
- Interpreted complex medical terminology accurately to ensure patient understanding and compliance.
- Followed ethical codes to protect confidentiality of patient medical information.
- Provided translation & interpretation services during pre/post op, chemotherapy and supposed follow up visits scheduling
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
Community Interpreter
Beloz Language Services
03.2024 - 03.2025
- Facilitated communication between hospitals, school personnel, individuals to ensure clarity and understanding in critical situations.
- Provided interpretation for early intervention programs, childhood assessments, school enrollment, parent-teacher conferences, family engagement events, enhancing collaboration and support for families.
- Facilitated communication between diverse language speakers in various community settings.
- Interpreted complex concepts accurately, ensuring clarity and understanding for all parties involved.
- Collaborated with social service providers to improve access to essential resources for clients.
Temp Teacher's Assistant
Evolve502
06.2024 - 07.2024
- Served lunch and managed classroom activities to support student engagement.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Taught courses under supervision, reinforcing lesson objectives and facilitating student understanding.
- Mentored and tutored individual students needing additional help.
- Maintained safety and security by overseeing students in recess environments.
- Monitored student behavior in various settings to ensure safety and adherence to school rules.
- Served lunch and managed class from time to time
Bank Teller
First National Bank Of Pennsylvania
10.2021 - 06.2022
- Served as the primary point of contact for customers, assisting with account maintenance and transactions.
- Answered over 50 phone calls daily, directing inquiries and ensuring efficient communication.
- Scheduled appointments and routed calls and messages to appropriate departments.
- Maintained accurate records of customer transactions in compliance with bank procedures.
- Audited fellow tellers' currency to support dual-control procedures.
- Managed records and filed documents with the government to ensure compliance.
Community Interpreter
Jewish Family And Community Services
08.2019 - 10.2021
- Advocated for patients' needs, ensuring their voices were heard during critical medical discussions.
- Collaborated with healthcare teams to address language barriers and improve service delivery outcomes.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
Education
BBA - Business Administration
University of Louisville
Louisville, KY08-2028
Skills
- Customer Service
- Phone skills
- Administrative support
- Conflict resolution
- Office equipment operations
- Critical thinking
- Active listening
Timeline
Customer Service Representative
L&N
11.2025 - 08.2026
Administrative Assistant
JCPS
01.2025 - 11.2025
Medical Interpreter
Propio
10.2024 - 03.2025
Temp Teacher's Assistant
Evolve502
06.2024 - 07.2024
Community Interpreter
Beloz Language Services
03.2024 - 03.2025
Medical Interpreter
Kentucky Refugee Ministries
02.2024 - 01.2026
Bank Teller
First National Bank Of Pennsylvania
10.2021 - 06.2022
Community Interpreter
Jewish Family And Community Services
08.2019 - 10.2021
BBA - Business Administration
University of Louisville