Ressa Gasser
Wadsworth,OH
Summary
Dynamic Operations Supervisor with a proven successful track record at FedEx Ground, excelling in performance monitoring and operations management through contingency. Skilled in training and developing teams, I foster a collaborative environment while enhancing workflow efficiency. Adept at identifying skill gaps, I implement tailored training programs to drive continuous improvement and operational excellence.
Overview
4
4
years of professional experience
Work History
Operations Supervisor
FedEx Ground
10.2023 - 07.2025
- Learned safety protocols and best practices for equipment handling
- Assisted team in daily operations to ensure workflow efficiency
- Adapted to various tasks within the operational environment quickly
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Package Handler Trainer
FedEx Ground
06.2023 - 10.2023
- Trained new package handlers on operational procedures and safety protocols.
- Monitored performance of trainees, providing constructive feedback for improvement.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
Server
Longhorn Steakhouse
09.2021 - 12.2022
- Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently, enhancing overall dining experience through prompt service.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Assisted in training new servers, fostering a collaborative team environment.
Education
High School Diploma -
Highland High School
Medina, OH06.2020
Bachelor Of Science - Chemistry
The Ohio State University
Columbus, OHSkills
- Operations management
- Performance monitoring
- Warehouse operations
- Quality assurance
Timeline
Operations Supervisor
FedEx Ground
10.2023 - 07.2025
Package Handler Trainer
FedEx Ground
06.2023 - 10.2023
Server
Longhorn Steakhouse
09.2021 - 12.2022
High School Diploma -
Highland High School
Bachelor Of Science - Chemistry
The Ohio State University
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