Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

JORDAN M. Smith

Summary

Dynamic professional with a proven track record in customer engagement and innovative problem-solving. Expertise in relationship building across diverse settings. Skilled in multi-tasking and maintaining high standards of quality and satisfaction in fast-paced environments.

Overview

13
13
years of professional experience

Work History

DOT Courier

FedEx Express
Columbus, IN
04.2024 - Current
  • Conducted pre-trip inspections on vehicles prior to each shift start time.
  • Ensured timely pickup and delivery of documents, packages, and mail.
  • Interacted professionally with customers upon arrival at their locations.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Coordinated with dispatch and team members via radio or phone to share updates and receive instructions.

Delivery Driver

Self-employed (Grubhub, DoorDash)
Columbus, IN
03.2020 - 04.2024
  • Received daily delivery instructions and route assignments from dispatch.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Determined optimal routes based on GPS application information and knowledge of local routes.

Server

Upland Columbus Pump House
Columbus, IN
03.2017 - 03.2020
  • Delivered an exceptional level of service to each customer by listening to individual needs, and answering questions.
  • Improved dining experience through entrée recommendations, food and beverage pairing, and upselling.
  • Built personal relationships with customers on a name-to-name basis through prompt, friendly service, taking a personal interest in their needs.

Cook

The Garage Pub and Grill
Columbus, IN
03.2013 - 03.2017
  • Provided nutritious, safe, properly prepared, flavorful foods, with creative, colorful plate presentations.
  • Consistently emphasized food quality and cooking techniques, exceeding customer expectations.
  • Displayed a positive and friendly attitude toward customers and fellow team members.

Press Operator

Capco LLC
Columbus, IN
01.2012 - 03.2013
  • Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
  • Adjusted press speed, changed material and die cutters according to running job order, closely following set-up standards.
  • Calibrated  equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
  • Maintained clean and organized work areas.

Education

Certified Logistics Technician - Logistics And Supply Chain Management

McDowell Education Center
Columbus, IN
03-2023

Certificate of Completion - Property and Casualty

Montgomery Insurance School
Noblesville, IN
07-2016

Skills

  • Results-oriented
  • Proficient multitasking
  • Customer rapport
  • Time management
  • Communication skills
  • Adaptability to change

Affiliations

Jehovah's Witnesses, Watchtower Bible and Tract Society, jw.org

Timeline

DOT Courier

FedEx Express
04.2024 - Current

Delivery Driver

Self-employed (Grubhub, DoorDash)
03.2020 - 04.2024

Server

Upland Columbus Pump House
03.2017 - 03.2020

Cook

The Garage Pub and Grill
03.2013 - 03.2017

Press Operator

Capco LLC
01.2012 - 03.2013

Certified Logistics Technician - Logistics And Supply Chain Management

McDowell Education Center

Certificate of Completion - Property and Casualty

Montgomery Insurance School

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