MICHAEL LEBOEUF
Norfolk
Work Preference
Summary
Dynamic Cashier and Team Lead with over a year of experience in fast-paced retail and service environments, dedicated to delivering exceptional customer experiences. Known for strong leadership skills, effectively collaborating with team members to ensure operational efficiency and customer satisfaction. Proficient in managing cash transactions, maintaining cleanliness, and providing friendly service that fosters a welcoming atmosphere. Demonstrates excellent communication and problem-solving abilities, consistently enhancing the experience for customers. Committed to upholding high standards of service and contributing positively to team dynamics.
Overview
4
4
years of professional experience
Skills
- Microsoft Word Experience
- Power Point Experience
- Fast Learner
- Leadership Skills
- Problem Solving Skills
- Excellent Communication Skills
- Customer Service Skills
- Computer skills
- Phone and email etiquette
Education
GED -
Texas Department Of Education
HoustonWork History
Front Desk Agent
Candlewood Suites Hotel
04.2026 - Current
- Managed front desk operations, ensuring seamless guest check-ins and check-outs.
- Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Collaborated with housekeeping to ensure timely room availability and maintenance issues were addressed swiftly.
Cashier
Hobby Lobby
09.2024 - 11.2024
- Managed cash transactions, stocked inventory, greeted customers, and assisted with daily store maintenance.
- Collaborated with team members to ensure efficient truck unloading on delivery days and prepared the store for the next day.
- Developed store customer service and organizational skills while working in a fast-paced retail environment.
- Organized merchandise displays to promote sales and improve store aesthetics.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Kroger
10.2023 - 06.2024
- Managed cashier duties at Kroger in Galveston, Texas, including greeting customers, checking out groceries, and providing exceptional customer service.
- Stocked shelves, cleaned the store, and assisted customers in finding items, ensuring a pleasant shopping experience.
- Developed strong communication and problem-solving skills while delivering friendly service with a smile.
- Assisted customers with product inquiries, ensuring high satisfaction levels.
- Maintained accurate cash register operations and balanced drawers at shift end.
- Processed customer transactions efficiently to enhance shopping experience.
- Resolved customer issues promptly to maintain positive store reputation.
- Built relationships with customers to encourage repeat business.
Team Lead
Schlitterbahn Waterpark
03.2023 - 07.2023
- Led a team at Schlitterbahn Waterparks & Resort in Galveston, Texas to maintain park image and cleanliness standards, providing exceptional customer service.
- Ensured restrooms and tables were cleaned, assisted guests in finding attractions, and upheld high customer service standards.
- Achieved a significant improvement in guest satisfaction ratings and received recognition for outstanding team leadership.
- Trained and mentored team members in customer service protocols and operational procedures.
- Resolved guest inquiries and complaints promptly, maintaining high levels of customer satisfaction.
Food Service Worker
Whataburger
06.2022 - 11.2022
- Prepared food and maintained a clean workstation at Whataburger in Galveston, Texas.
- Delivered exceptional customer service by greeting customers with a warm attitude and taking their orders.
- Prepared and assembled food orders in compliance with health and safety standards.
- Operated kitchen equipment efficiently to ensure timely service delivery.
- Assisted team members during peak hours to improve workflow and service speed.
Cashier
Albertsons
11.2021 - 03.2022
- Provided exceptional customer service by assisting guests with groceries and bagging items.
- Maintained a clean and organized store by stocking shelves and returning carts.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Do not let your body define your soul, let your soul find your body."
Jahseh Dwayne Onfroy
Timeline
Front Desk Agent
Candlewood Suites Hotel
04.2026 - Current
Cashier
Hobby Lobby
09.2024 - 11.2024
Cashier
Kroger
10.2023 - 06.2024
Team Lead
Schlitterbahn Waterpark
03.2023 - 07.2023
Food Service Worker
Whataburger
06.2022 - 11.2022
Cashier
Albertsons
11.2021 - 03.2022
GED -
Texas Department Of Education