Azoria Austin
Boynton Beach,FL
Summary
Dynamic Insurance Verification Specialist with a proven track record at Safelite Auto Glass, excelling in insurance coverage verification and client collaboration. Known for meticulous attention to detail and a commitment to patient confidentiality, I effectively resolved discrepancies, enhancing claim processing efficiency and training new team members in best practices.
Overview
5
5
years of professional experience
Work History
Insurance Verification Specialist
Safelite Auto Glass
West Palm Beach, FL
03.2024 - 08.2025
- Verified insurance coverage and eligibility for customer claims efficiently.
- Collaborated with customers and insurance providers to resolve discrepancies and expedite claim processing.
- Utilized proprietary software to manage and track verification requests accurately.
- Assisted in training new team members on insurance verification protocols and best practices.
Insurance Agent
Allstate Corp
Boynton Beach, FL
02.2022 - 06.2024
- Assisted clients in understanding insurance policy options and coverage details.
- Supported the enrollment process by gathering necessary documentation from clients.
- Learned to utilize CRM software for managing client interactions and policy information.
- Conducted research on industry trends and competitor offerings to enhance service delivery.
Sales Associate
Best Buy
Boynton Beach, FL
10.2020 - 05.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in selecting products, enhancing their shopping experience and driving sales.
- Maintained knowledge of current promotions, product features, and store policies to improve customer engagement.
- Trained new associates on sales techniques and Best Buy systems to ensure team effectiveness.
Education
High School Diploma -
Santaluces High School
Hypoluxo Skills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
Timeline
Insurance Verification Specialist
Safelite Auto Glass
03.2024 - 08.2025
Insurance Agent
Allstate Corp
02.2022 - 06.2024
Sales Associate
Best Buy
10.2020 - 05.2021
High School Diploma -
Santaluces High School