Kimberly Mayorga
Lynn,MA
Summary
Dedicated worker with 3 years of experience in retail sales and customer service, as well as a full-time online college student. With skills in Adaptability, operating point-of-sale systems, strong communication, and problem-solving skills to create positive customer interactions.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Jewelry Consultant
Banter by Piercing Pagoda
Peabody, MA
06.2024 - Current
- Engage in customer conversations to understand their needs.
- Assist in selecting the perfect merchandise to purchase either in-store or online.
- Informed clients about promotions, warranties, and financing options.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Processed returns and exchanges according to company policies.
- Maintained a clean and organized sales floor.
- Performed inventory duties such as restocking shelves, organizing displays, and counting merchandise.
- Worked in a high-paced environment.
Water Park Attendant
Water Park of New England
Danvers, MA
10.2023 - 04.2024
- Monitored guest safety and enforced park rules consistently.
- Maintained cleanliness of water attractions and surrounding areas.
- Provided assistance to visitors at the park including guidance on attractions, hotel check-in procedures, available services, ticket prices, and hours of operation.
- Assisted guests in locating desired areas within the park and purchasing tickets.
- Responded promptly to guest incidents and communicated effectively with management.
- Responded to customer inquiries regarding available services, ticket prices, hours of operation.
- Operated cash registers to process admission fees and other purchases made by customers.
- Developed strong relationships with guests to enhance their experience at the park. with guests to create a welcoming and warm environment that promoted future visits.
Sales Associate
JCPenney
Peabody, MA
08.2022 - 09.2023
- Greeted and assisted customers in finding merchandise and areas within the store.
- Encouraged customer engagement to increase sales opportunities and store credit programs.
- Operated a point-of-sale system to smoothly process purchases for guests.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Partnered with team members to enhance customer service experiences, contributing to overall customer satisfaction.
- Guided new team members in cash register operations and customer service protocols, ensuring adherence to store policies.
- Maintained a clean and organized sales floor.
- Answered telephone calls to provide information about the store, products, and our services.
Education
Bay Path University
Longmeadow, MA 09.2024 - 02.2026
High school diploma or GED -
Lynn English High School
Lynn, MA 09.2020 - 06.2024
Skills
- Customer Service
- Critical thinking
- Adaptability
- Problem Resolution
- Cash Handling
- Oral Communication
- Effective communication
- Sales technique
- Team collaboration
- Bilingual in English and Spanish
- Ability to work in fast paced environments
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Bay Path University
09.2024 - 02.2026
Jewelry Consultant
Banter by Piercing Pagoda
06.2024 - Current
Water Park Attendant
Water Park of New England
10.2023 - 04.2024
Sales Associate
JCPenney
08.2022 - 09.2023
High school diploma or GED -
Lynn English High School
09.2020 - 06.2024