Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Cook

Florence,SC

Summary

Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.

Overview

7
7
years of professional experience

Work History

Service Manager

Cook Comfort Systems
Quinby, SC
06.2018 - Current
  • Coordinated with the warranty department to process claims and provide customer support.
  • Managed Service Technicians workflow
  • Quote repair costs
  • Train new HVAC technicians
  • Service and repair HVAC systems
  • Schedule and invoice jobs

Education

High School Diploma -

Florence Christian School
Florence, SC
05-2020

Skills

  • Budget control
  • Maintenance planning
  • Staff management
  • Team collaboration and leadership
  • Policy and procedure enforcement
  • Cost estimates
  • Flexible schedule
  • Positive attitude
  • Service and parts teams management
  • Trustworthy and honest
  • Task delegation
  • Service order flow
  • Business development
  • Operational efficiency
  • Work Planning and Prioritization
  • Employee supervision
  • Employee training and development
  • Sales support
  • Maintenance and repair
  • Project management
  • Office administration
  • Goal oriented

Timeline

Service Manager

Cook Comfort Systems
06.2018 - Current

High School Diploma -

Florence Christian School

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Rachel Cook