Andrew Nulf
Goodlettsville,TN
Summary
Results-focused team mate offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Friendly and prompt Front Service with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. mathematical skills and finesse handling front operations.
Overview
3
3
years of professional experience
Work History
Front End Team Lead
Dicks Sporting Goods
Madison, TN
03.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Team Member
Arby's Restaurant
Goodlettsville, TN
09.2020 - 06.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Worked scheduled shifts and remained available to work during coworker absences
- Worked different stations to provide optimal coverage and meet production goals
Education
High School Diploma -
Hunters Lane High School
Nashville, TN05.2020
Skills
- Complaint Resolution
- Customer Service
- Opening and Closing Procedures
- Time Management
- Fraud Prevention
- Display Setup
- Relationship Building and Management
Timeline
Front End Team Lead
Dicks Sporting Goods
03.2022 - Current
Team Member
Arby's Restaurant
09.2020 - 06.2021
High School Diploma -
Hunters Lane High School