Tyvelle Kenney
Shelbyville,TN
Summary
At Walmart, as a Front End Team Lead, I spearheaded a team, enhancing customer satisfaction and loyalty through meticulous account management and complaint resolution. My leadership, underscored by expert schedule coordination and loss prevention, significantly contributed to achieving project goals, demonstrating exceptional time management and workforce management skills.
Overview
3
3
years of professional experience
Work History
Front End Team Lead
Walmart
Murfreesboro, TN
08.2021 - 01.2025
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Led a diverse team to achieve project goals through effective communication and collaboration.
Running the entire front end, which included the cash registers, money center, customer service, self-checkout, parking lot, and maintenance.
Insuring everyone's schedule is up to date and correct, making sure everyone got their breaks on time, ensuring all equipment in the front end functioned properly, confirming that the cash recycler had money inside for the entire store, assisting associates with all customers, and helping maintain any situation while keeping all customers happy to the best of my ability.
Education
High School Diploma -
Shelbyville Central High School
Shelbyville, TN05-2023
Skills
- Training and mentoring
- Metric tracking
- Complaint resolution
- One call resolution
- Staffing coordination
- Schedule coordination
- Policy enforcement
- Loss prevention
- Training and coaching
- Conflict management
- Exceptional telephone etiquette
- Excellent time management skills
- Issue resolution
- Sales promotion
- Workforce management
- Account management
- Work prioritization
Accomplishments
- Supervised team of 90 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Front End Team Lead
Walmart
08.2021 - 01.2025
High School Diploma -
Shelbyville Central High School
Similar Profiles
Lori VayoLori Vayo
Customer Service Representative at WalmartCustomer Service Representative at Walmart
SHAKERRA JACKSONSHAKERRA JACKSON
Lift Operator at WalmartLift Operator at Walmart
SHEHNAZPREET KAURSHEHNAZPREET KAUR
Customer Service Representative at WalmartCustomer Service Representative at Walmart