Cheryl Copeland
Lakeland,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
44
44
years of professional experience
Work History
Customer Service Representative
Willis Towers Watson
Richardson, TX
09.2022 - 02.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
Hazard Insurance Processor
Assurant Specialty Property
Duluth, GA
01.2007 - 04.2020
- Reviewed and processed applications for hazard insurance policies to ensure accuracy of information.
- Adhered strictly to company guidelines when making decisions related to hazardous insurance policies.
- Processed payments of renewals, cancellations, and new business on a timely basis.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Customer Service Representative
Luxottica Retail
McDonough, GA
09.2005 - 01.2007
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Routing Specialist
Sears Product Services
Atlanta, GA
07.1979 - 03.2003
- Updated and input route information into computer system on daily basis.
- Participated in meetings with operations staff to discuss current routing challenges and possible solutions.
- Developed reports on driver performance and customer satisfaction levels.
- Monitored the progress of each route and adjusted as necessary to ensure on-time deliveries.
- Researched alternate routes to avoid traffic delays or road closures due to construction or other issues.
Education
Some College (No Degree) - Customer Service
ETI Career Institute
Atlanta, GASkills
- Paperwork Processing
- Call Management
- Appointment Scheduling
- Scheduling
- Call Center Operations
- Adaptive Team Player
- Documentation
- 10-Key
- Microsoft Excel
- Customer Relations
References
References available upon request.
Timeline
Customer Service Representative
Willis Towers Watson
09.2022 - 02.2023
Hazard Insurance Processor
Assurant Specialty Property
01.2007 - 04.2020
Customer Service Representative
Luxottica Retail
09.2005 - 01.2007
Routing Specialist
Sears Product Services
07.1979 - 03.2003
Some College (No Degree) - Customer Service
ETI Career Institute
Similar Profiles
Ricardo Jr. Pastor MedinaRicardo Jr. Pastor Medina
Benefits Administrator at Towers Watson (now known as Willis Towers Watson)Benefits Administrator at Towers Watson (now known as Willis Towers Watson)
RICARDO JR AY-YADRICARDO JR AY-YAD
Health & Benefit Project Manager at Willis Towers WatsonHealth & Benefit Project Manager at Willis Towers Watson
Lesley A. MitchellLesley A. Mitchell
Project Manager at Willis Towers WatsonProject Manager at Willis Towers Watson
Patrice SimmsPatrice Simms
Operations Customer Service Specialist at Willis Towers WatsonOperations Customer Service Specialist at Willis Towers Watson
Cherie Ann RojekCherie Ann Rojek
Assistant Manager at KFCAssistant Manager at KFC