Zoë Tillman
Encinitas,CA
Summary
Detail-oriented and resourceful administrative professional with a strong background in research, logistics, data management, and client relations. Proven ability to enhance operational efficiency, manage complex projects, and deliver exceptional service. Recognized for academic excellence and adept at coordinating cross-functional teams. Proficient in Microsoft Office Suite, Salesforce, and TMS/PMS software.
Overview
6
6
years of professional experience
Work History
Carrier Success Associate
Flock Freight
Encinitas, CA
08.2023 - 03.2024
- Executed programs maintaining a unique unicorn's 10% gross profit margin within the logistics sector.
- Provided insights for daily pricing negotiations and market expansion opportunities
- Consistently surpassed the company’s average by achieving a 15% monthly increase in shipment volumes.
- Negotiated contracts with leading carriers to ensure reliable service for high-revenue clientele.
Digital Network Coordinator
Flock Freight
Encinitas, CA
10.2022 - 08.2023
- Formed and cultivated relationships within an extensive client portfolio exceeding 300 carriers.
- Developed test plans for newly implemented services or applications before deployment in production environment.
- Launched onboarding communication campaigns with external stakeholders to promote proprietary cost-saving Shared Truckload solutions.
Sales & Operations Career Development Program Trainee
Flock Freight
Encinitas, CA
08.2022 - 10.2022
- Delivered comprehensive analysis to senior Account Executives with Sigma Computing data visualization
- Secured top position in development cohort during quarterly business review performance.
- Achieved competitive role within an emerging strategy-focused unit.
Concierge and VIP Guest Reception
Alila Marea
Encinitas, CA
05.2022 - 08.2022
- Optimized upsell profits by adopting multiple PMS efficiently.
- Welcomed VIP guests and provided personalized support to meet unique needs and promote brand loyalty.
- Developed relationships with local vendors and service providers to enhance guest experiences
Student Ambassador
University of St. Andrews
, United Kingdom
09.2018 - 05.2021
- Directed and coordinated campus tours, workshops, and presentations for prospective students and their parents
- Promoted college enrollment throughout local schools and the community through mentorship initiatives and information sessions.
- Guided junior ambassadors on duties and guidelines effectively.
Administrative Assistant
Jewish Family Services
San Diego
01.2020 - 03.2020
- Created local resettlement resource information packets for immigrant and refugee clients and coordinated referrals to community resources
- Facilitated case documentation via ETOi for mentorship program tracking and provided program outcome data reports to supervisors
Student Wellbeing Representative
St. Andrews
, United Kingdom
05.2018 - 05.2019
Treasurer
University of St. Andrews
, United Kingdom
04.2018 - 05.2019
Education
Master of Arts - International Relations
University of San Diego
San Diego, CA12-2025
Bachelor of Arts - International Relations
University of St. Andrews
St. Andrews, United Kingdom06-2022
Skills
- Effective Organizational Skills
- Research and Data Analysis
- Microsoft Office Suite
- Salesforce & Sigma Computing
- TMS & PMS Software Proficiency
- Public Speaking & Communication
References
References available upon request.
Timeline
Carrier Success Associate
Flock Freight
08.2023 - 03.2024
Digital Network Coordinator
Flock Freight
10.2022 - 08.2023
Sales & Operations Career Development Program Trainee
Flock Freight
08.2022 - 10.2022
Concierge and VIP Guest Reception
Alila Marea
05.2022 - 08.2022
Administrative Assistant
Jewish Family Services
01.2020 - 03.2020
Student Ambassador
University of St. Andrews
09.2018 - 05.2021
Student Wellbeing Representative
St. Andrews
05.2018 - 05.2019
Treasurer
University of St. Andrews
04.2018 - 05.2019
Master of Arts - International Relations
University of San Diego
Bachelor of Arts - International Relations
University of St. Andrews
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