Summary
Overview
Work History
Education
Skills
References
Timeline
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Hudsyn Padgett

Sierra Vista,AZ

Summary

Seasoned customer service representative with a established background in high-end hospitality environments. Proven expertise in managing guest inquiries, resolving complaints, and ensuring exceptional satisfaction. Recognized for strong communication skills, adaptability, and maintaining composure in fast-paced settings. Demonstrated ability to enhance guest experiences through effective problem-solving and proficient use of various software tools. Committed to delivering superior service and fostering positive guest relationship.

Overview

2
2
years of professional experience

Work History

Associate

Wash Works Auto Spa and Detail
Sierra Vista, AZ
05.2023 - 02.2024
  • Customer Service: Engage with customers to assess their needs and recommend appropriate car wash services. Proactively promote monthly membership plans by identifying frequent visitors and tailoring offers to suit their usage patterns.
  • Customer Inquiries: Answer any questions that customers have about their car wash or detailing.
  • Maintenance/Upkeep: Clean the building and work area to provide a clean and neat space for customers and employees.
  • Inventory: Manage inventory and stock, and notify managers what to order.
  • Detailed Cleaning: Clean the interior and exterior of vehicles using a variety of products and methods. Apply protective finishes to the exteriors of the customers’ cars.
  • Inspect Cleaning: Perform inspections to ensure that each step of the cleaning process has been completed.

Guest Service Specialist

Mister Car Wash, Inc.
Sierra Vista, AZ
04.2024 - Current
  • Customer Service Excellence: Greet and assist customers by assessing their needs and recommending suitable car wash services. Proactively promote monthly membership plans to frequent visitors, tailoring offers based on their usage patterns and appearance."
  • Customer Conflict Resolution: Address customer concerns with empathy and professionalism, utilizing effective de-escalation techniques to resolve issues promptly and maintain customer satisfaction.
  • Team Leadership: Supervise staff during shifts, ensuring adherence to company policies, and maintaining high service standards.
  • Training and Guidance: Assisted with training new employees on company policies, procedures, and guidelines.
  • Collaboration with Management: Collaborated with management to determine key tasks and delegate them to staff members.
  • Store Opening & Closing: Responsible for unlocking and securing the premises, ensuring all equipment is operational, and performing safety checks.
  • Safety Compliance: Ensure all safety protocols are followed, including proper handling of cleaning chemicals and equipment.
  • Facility Maintenance: Monitor and maintain the cleanliness and organization of the car wash area, including equipment upkeep.
  • Inventory Oversight: Track and manage cleaning supplies and materials, ensuring stock levels are maintained, and orders are placed as needed.
  • Promote Monthly Membership: Explain and promote the Unlimited Wash Club.
  • Store Improvement: Identified opportunities for process improvements within the store environment.
  • Problem Solving: Utilized problem-solving skills to resolve equipment and technology failures.
  • Payment Processing: Processed payments using point-of-sale systems.

Education

High School Diploma -

Home School
Sierra Vista
05-2023

Associate of Science - Cyber Security

Cochise College
Sierra Vista
05-2026

Skills

  • Customer service
  • Conflict resolution
  • Employee training
  • Team leadership
  • Inventory management
  • Safety compliance
  • Attention to detail
  • Problem solving
  • Effective communication
  • Store maintenance

References

References available upon request.

Timeline

Guest Service Specialist

Mister Car Wash, Inc.
04.2024 - Current

Associate

Wash Works Auto Spa and Detail
05.2023 - 02.2024

High School Diploma -

Home School

Associate of Science - Cyber Security

Cochise College

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Hudsyn Padgett