Summary
Overview
Work History
Education
Skills
Timeline
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Ashtine Shippy

Kennewick,WA

Summary

Dynamic Customer Service Representative with a proven track record at Amazon, excelling in complaint resolution and technical support. Adept at enhancing customer satisfaction through effective scheduling and high-energy engagement. Recognized for mastering call center procedures and delivering prompt assistance, fostering strong customer relationships and loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Amazon
08.2021 - 04.2023
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Scheduled tasks to enhance productivity while at work.
  • Provided assistance on Digital Devices and Services in D2AS division
  • Responded proactively and positively to rapid change.

Customer Service Representative

Amazon
09.2019 - 03.2020
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Scheduled tasks to enhance productivity while at work.
  • Provided assistance on Digital Devices and Services in D2AS division
  • Responded proactively and positively to rapid change.

Customer Service Representative

GameStop
10.2015 - 12.2015
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Scheduled tasks to enhance productivity while at work.
  • Mastered cash handling and transactional procedures.

Banquet Server

Three Rivers Convention Center
09.2013 - 06.2015
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered guest questions about event plans and food service choices.
  • Arranged linens and table settings according to seating plan and event theme.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Set up banquet tables and chairs based on event requirements.

Remodeling Crew Member

Petco
01.2013 - 02.2013
  • Loaded and unloaded materials onto trucks and trailers.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Loaded and unloaded materials and equipment onto and off construction sites.

Seasonal Cashier

Walmart
08.2012 - 12.2012
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor's In Progress - Pharmacology And Toxicology

Columbia Basin College
Pasco, WA

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • High-energy attitude
  • Technical support
  • Data entry
  • Call center procedures
  • Technical troubleshooting

Timeline

Customer Service Representative

Amazon
08.2021 - 04.2023

Customer Service Representative

Amazon
09.2019 - 03.2020

Customer Service Representative

GameStop
10.2015 - 12.2015

Banquet Server

Three Rivers Convention Center
09.2013 - 06.2015

Remodeling Crew Member

Petco
01.2013 - 02.2013

Seasonal Cashier

Walmart
08.2012 - 12.2012

Bachelor's In Progress - Pharmacology And Toxicology

Columbia Basin College

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Ashtine Shippy